Brilliant Responses with A Smart Reverse Logistics Process
A business that claims that it does not require a reverse logistics process as its products are never returned is lying and actually hiding a lot. Some amount of the purchased goods are invariably returned to its manufacturer due to some defect or because it does not fulfill the customer’s requirement. Goods are also returned because of the changing trends and when customers’ tastes change.
Returned goods are a good way to assess the capabilities of your business. It gives you an idea regarding the implementation of innovative strategies in the market. It also provides an opportunity to your business for incorporating those changes and applying smart strategies for encountering affluent results. If your business succeeds in refurbishing the returned goods and fixing the faults on time you can avoid the goods from becoming damaged and redundant due to its short lifecycle. The concern of storage space consumption is also alleviated as you can make the products fit for sale rapidly.
You need a comprehensive reverse logistics system that discharges wise actions so that you get higher returns. The system that you employ should not pose any challenges or difficulties to the customers in executing the return policy. A complex and unfriendly procedure can frustrate the customers and produce negative customer feedbacks. Reverse logistics is an important process in supply chain management. Therefore when you decide to invest in a supply chain solution you should ensure that it can deliver positive performances.
The solution must help in assessing the date codes with regards to the warranties and provide solutions for testing and diagnosing the faults promptly. It must provide solutions for repair, software upgrades, refurbishment and repackaging, warehousing control and distribution management. The supply chain solution must ensure that the storage space is optimized and performances are not disrupted. It also must ensure that the disposal and recycling procedures are carried out while keeping the compliance requirements in consideration.
Inefficient policies that are incapable of categorizing the returned goods based on their expiration can escalate your warehousing costs. The goods will lie wasted in your warehouses and cause you financial losses. A good supply chain solution must utilize the intelligence to recognize the expired components so that immediate and correct actions can be taken. It must provide consistent support in material planning and procurement, turnkey and consigned materials, domestic and offshore sourcing, supplier qualification and certification, vendor managed inventory, lifecycle management, online inquiry and reporting.
A standardized reverse logistics operation is essential as it provides you with higher visibility. It helps in controlling costs and assists you in delivering the products on time.
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