do you want to begin a new career being a technical support specialist?
If you are seeking a job as a technical support specialist, understand that this is a varied career choice. The technical support job description could entail a number of different specialties, depending on the job description. Most software companies and electronics companies require technical support staff to manage incoming calls by consumers who do not understand or are experiencing difficulty with a specific product. Sometimes, these positions end up outsourced to distant countries in order to cut-costs. However, there are still plenty of options available for domestic positions, and some companies advertise their domestic hiring policy as a feature of their service.
A good example of a technical support job description would be with a company that produces routers. This is a complex device that is routinely used by consumers who are setting up home-networks for the first time. Many people who are less proficient with computers may experience difficulty with enabling their network, and will call a technical support specialists phone number found with the manual of the product. They will be patched to a call center, where a technician will attempt to guide the user through the process of installation. Therefore, this job will require adept understanding of the product in question, as well as computer proficiency to understand different operating systems and the steps the user is making to install the device.
Typically, a technical support job description also includes training through the company. A technical support specialist for Cisco Systems will experience extensive training on a wide variety of networking devices that the company offers. Support staff is typically designated to different levels based on experience and expertise, and they must know how to transfer calls to higher level support staff if the problem is beyond their understanding. It may or may not be necessary to have a related college degree to join a technical support staff. This largely depends on the type of company and the scope of the technical proficiency required.
The technical support job description may also entail foot-work. A technical support specialist could be a representative who actually does home installations. For instance somebody who installs cable devices into homes or offers at-home tech support such as Best Buys “Geek Squad”. These positions may require extended knowledge in their field, additional training, and the ability to drive. In particular, tech support specialists at a company like Best Buy are encouraged to have some type of vocational training in computer science, or equivalent training based on experience in their field. Overall, the technical support field is a great choice for people interested in customer service and technical know-how.
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