PC Support: A Comparative Study
PC are electronic devices, which can store and process large volumes of data, with great speed and accuracy. All of us are pretty well acquainted with this definition of PC. But many don’t know that this definition tends to vary with the passage of time. It might sound slightly bizarre, but a deeper analysis will show that it’s true. A PC is a delicate and sophisticated electronic device, which needs regular care and maintenance to be able to perform as per the above definition. ‘Speed’ and ‘accuracy’ are the prime virtues of a PC . But a PC tends to lose its prime virtues if its share of care and maintenance is neglected by the owner. But it is difficult for an amateur user to maintain and upkeep his /her PC on his/her own, as they require technical knowledge. Therefore, it is best that such an user should avail PC support service.
Importance of PC Support :
Most users are not aware of the significance of PC Support. They treat it as an extra financial burden, which comes with the huge cost of buying a PC. Moreover, the warranty period served by the brand owners, gives them a false sense of security, due to which they just don’t bother to avail any sort of the same. But it is indeed more than just a necessity. It deals with, and resolves a lot of issues related to PC and its peripherals. Its versatile range of services include speeding up slow PCs, healing PC from virus and spyware threats, solving problems related to sending emails or attaching files with emails, issues with configuring internet setup, MS Office Support, XP Installation, Windows Vista Upgrade, Windows Vista Installation, Printer and Scanner issues, Parental Control, Data Backup, Wi-Fi Support, Windows 7 Support, and much more.
Types of PC Support :
In general, there’s two types of PC support which users mostly avail, namely- Onsite Support and Remote Support/Online Support. For those who are not acquainted with these two terms, Onsite Support is the conventional support which is provided to the customer by the service provider, by physically going to the house of the same. Whereas, in the event of Remote Support/Online Support, the service provider gets to share the customer’s PC via the internet, and all the queries of the latter are solved through the same medium.
Advantages of Onsite PC Support :
> Customer gets to converse with, and explain the problem to, the technician one on one.
> The technician also gets to resolve the issue more conveniently as he/she physically pays visiting the customer’s house.
Disadvantages of Onsite PC Support :
> As the technician pays a visit to the customer’s house, the cost of servicing increases.
Advantages of Remote PC Support :
> Customer gets instant solutions to all kind of technical problems. It also saves lot of valuabletime.
> Much cheaper than Onsite PC Support
Disadvantages of Remote PC Support :
> Customer doesn’t get to converse with the technician face to face. Consequently, the customer might not be able to explain the problem properly.
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