The IBM Certified Support Associate Certification
IBM Certified Support Associate Certification is the certification issued by IBM for candidates who have developed expertise in customer support of IBM Tivoli Software’s Tool and Processes. This examination tests the candidate’s ability to handle the customer’s queries and resolve them efficiently by using the documentation and set procedures.
Who, how to get the certification
The individuals for whom the IBM certified support associate certification is focused include the persons who are responsible for handling of the various kinds of queries that customers have. Also, there are certain issues with the customers that need to be resolved by some specific individuals. These are the individuals for whom this certification course has been developed. The individual would be responsible for working with the handling and resolving of the customer services, seeking the support of the IBM Tivoli system. This test requires a number of skills to be possessed by the individuals who wish to avail this certificate. The first and the most important skill that needs to be possessed by the individuals is the utilization of those tools and services that provide internal support for the resolution of customer issues. Also, the individual should be able to utilize the electronic service request (referred to as ESR) for requiring assistance from the Tivoli Support
Apart from these two utilization prerequisites, the individual should also be able to utilize the diagnostic tools and techniques of IBM like the IBM support assistant, the utilization of the resources that are available for online assistance like whitepapers and Technotes and the utilization of the training resources that are available online like STE(support technical exchanges) and IEA(IBM education assistant). Also, the individuals should have an expertise in handling of the Support provider responsibilities for level one and level two. It is also expected from an individual to be able to demonstrate the ownership management according to the Tivoli support provider services, the demonstration of the processes involved in the internal support and its structure, the product life cycle policies of IBM and the knowledge of the IBM’s maintenance delivery systems and response systems. An individual is also expected to possess a basic skill level, a working skill level, an advanced skill level as well as an expert skill level. The candidates are required to pass a test named Test 000-023-IBM Tivoli support Provider tools and processes. This test consists of a total of 28 questions and the duration of this test is 60 minutes. The passing percentage for this test is 78%.
Benefits:
Any certification from IBM is very well regarded in the industry. Certification in highly competitive fields like customer support will put the certified candidate in an advantageous position. They can clinch the job deals with ease and live up to the organizations expectations or even outperform. The certification examination tests the candidates from every angle and they would be prepared to face any simple or complex query with equal ease.
Author Bio:
ExamKill is your ultimate source for affordable preparation material for 000-047 and 000-050. Visit to claim your copy for just $25 today.
Processing your request, Please wait....
