What is PBX? A Guide
While seeking phone systems that you can use for your company phone, you may come across service providers providing PBX packages. But before you sign up for one, a quick explanation might be useful in understanding what such a system can do for your company phone.
A PBX, also known as a private branch exchange, is a switching station that routes, transfers and actively manages calls into and within a system of telephones. This setup is utilised most often in hotels and inns or large offices.
Basic setup
A standard setup for such a system is a single telephone which could be accessed and utilized by many phones. An incoming contact from outside the system is routed and answered by the designated unit. This call can then be transferred to an additional device inside the system according to where the call must be routed. As soon as the call has been transferred, it may be possible to keep the outside line open to accept more calls.
Devices inside the system can also contact one another without keeping the outside line busy. The phones within the network may contact one another by means of 3 to 4 number combinations. Calls originating from external areas may call specific devices in the network if they know the extension number of the department or phone they would like to call.
Advanced setup
For a more complex system, additional functions could be added. The switch may be programmed to allow only specific devices to answer outside calls. If the set devices could not answer the call to the company phone, then the call will be transferred towards the next set of devices specified inside the exchange’s programming.
Subscribing
Traditional phone switches can usually be availed from your local phone company. If you subscribe to their services, they will install a proprietary system inside your space, which generally entails the switch itself, which could be another, more complex telephone, or perhaps a whole switchboard that has to be operated at all times. The devices within the system will then be installed in the various locations you would designated using phone wiring. You will need to wait for the telephone company to come and install this and teach you how to use it. Depending on your service provider, this might take some time.
One more alternative available for all those who would like to possess a network installed in their workspace is one utilizing VoIP or Voice over Internet Protocol. Rather than a physical switchboard or a telephone-type unit to deal with the call management, VoIP technologies utilizes the versatility of the internet and the computing power of your PCs. That said, it is important to keep in mind that such a system is dependent on power and the stability of your internet connection to operate.
Any enterprise will benefit from a branch exchange because it maximizes the potential a single phone line can offer you. Deciding whether you want a PBX from a local telephone company or a VoIP firm might be your next huge decision.
Check out for much more details on how you are going to improve your marketing techniques by means of company phone. We also offer helpful info relating to business telephone system along with PBX which will help your company with its communication needs.
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