Easemytrip customer care
Easemytrip is one of the largest online travel companies in India. This site not just offer many traveling solutions to the customers, but also provides various holiday packages and deals. Unlike many other online travel agencies, easemytrip also offer many local packages for the customers that include packages on bus and car tickets. The customer base of this site not only includes the native of India only, but it also serves to the customers outside the boundaries of the country.
The site offer many discount packages and coupon for its customers so they can travel at reasonable cost. The payment methods used by this site are quite simple and ensure complete safety of the information. To enjoy the various packages of the site, the individual have to get registered on it. After, being registered the individual can select various travel related products.
The site keep a track on the customer needs and requirement through easemytrip customer care form. This forum not just keeps the customers updated about the latest promotions and discounts, but also conveys the requirement and queries of the customer regarding various services. The site place especial emphasis on their customer care department because they know the importance of a satisfied customers.
Apart, from the active customer care forum, the site has also dedicated a section for easemytrip complaint. Many customers who go through a bad experience with the services of the site place complain on this forum. The site owners and manager make sure that these complain are timely answered by the concerned authorities. The most common complaint against easemytrip is related to their delivery system and refunding of tickets.
Moreover, other complaints that have been reported about the sites are related to their transaction process and ticket booking. Many customers get annoyed because of the lengthy transaction process between the bank and the site. Often the customer’s account gets double debit because of the slow transaction process. The site Is trying to overcome this problem by increasing their links with the online financial institutions.
Moreover, the site is also trying to overcome the issue regarding ticket booking and delivery, so the customer’scomplaints can be minimized. Easemytrip is planning to increase their services so their customers can benefit from the departments other than the traveling. They are planning to start the traveling insurance facilities and the mobile recharge service for their customers.
The company is also trying to reach a wider range of customers by starting their mobile services. Moreover, they are also working hard on their customer care department to retain their loyal and old customers. The site is giving especial emphasis to the needs and demands of their customers because they know that in this competitive market, it’s hard to increase the market share.
The company is also working hard on its complaints because one bad complaint against the service of the company can decrease their market value. Thecompany makes sure that it satisfies its customers even the one who had the bad experience, so they can gain their loyalty and trust for future transactions. The customers are also advised to have proper knowledge about the terms and condition of the site before making any transaction with them.
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