Montreal Radiator Leak Repair Errors Caused By Flooded It
Solar Net HC Seen in the market Radiator Unlike a few years ago, as models have long single function, and many new products have been widely popular and used in different styles, and diverse functions. But also will highlight the quality issues, have aroused the concern of consumers.
Recently, Chaoyang District, Beijing, to the site to reflect the consumer Drifting: January 6, 2006, I spent 700 yuan to buy two sets of Beijing Technology & Trade Co., Ltd production of aerial view of the city of Montreal radiator (Model: b21800 ?? 610), were installed in the living room and master bedroom. Early in January 2010 found that a group of master bedroom radiator leak, because the product is still under warranty (warranty period of 5 years) I call the manufacturer’s service phone manufacturers make 300 yuan exchange within the warranty period can be replaced a new radiator, after I agree, the factory sent home to replace, but because of improper operation of workers, so that Heating Under Road rupture, causing a lot of running water, homes flooded, and damaged two tenants downstairs. After the incident, due to a serious loss, we repeatedly call the after-sale phone manufacturers to require manufacturers to come forward for settlement, but the manufacturers to find a variety of reasons evasive, only to send the original installers to once, after seeing losses on no longer come. After the installers and got other people to meet me, does not address the issue of good faith.
Mr. Yoo said, asking the manufacturer to give a reasonable solution to safeguard the legitimate rights and interests of consumers, and that the relevant state departments and the media investigate and expose the matter.
Laws and regulations related links: “The People’s Republic of China Consumer Protection Law” Article states: consumers for the purchase or use goods or services received by the person, property damage, is entitled to receive compensation. 45th Article: State regulations or business operators and consumers agreed repair, replace or return the merchandise, the operator shall be responsible for repair, replacement or return. Two repair during the warranty period can not normally use, the operator shall be responsible for replacement or return. On the repair, replacement, return a large commodity, consumers require the operator to repair, replace, return, the operator should bear the reasonable costs of transportation.
“The People’s Republic of China on Product Quality” provisions of Article 6: producers should be responsible for the quality of its products. Product quality must meet the following requirements: (a) does not exist jeopardize personal and property safety of unreasonable risk, guaranteed health and personal and property safety of the national standards, industry standards, shall meet the standards; (b) with products should have the property, but the existence of product defects of the property, except to note; (c) comply with the product or its packaging marked on product standards, compliance with product description, physical samples showed that the quality of state . Beijing Technology & Trade Co., Ltd.
bird’s eye view of the city ignored consumer complaints
It is understood that the city overlooking Beijing Technology & Trade Co., Ltd. was established in May 1998, is one from Europe Heating Thinking of professional development, production equipment and related plumbing products. Have a group of professional plumbing product design and planning, a full range of industry experts and technical team. Relying on advanced design concepts, according to the Chinese heating system and water quality throughout the heating, specifically designed for the domestic market, a copper-aluminum composite, steel cylindrical, steel tube ride, four series of steel tubular products. The company’s research center radiator radiator’s research and development efforts over the years, and with Tsinghua University, China Academy of Architecture, China Nonferrous Metal General Hospital and a number of authoritative research institutes and university-level testing.
So, as such a well-known company, Beijing Technology & Trade Co., Ltd. overlooking the city, how will the face of consumer complaints? For the incident, March 17, 2010, press interview on the following aerial view of the city of Beijing Technology & Trade Co., Ltd.:
1. Radiator and your company’s consumer complaints service Why does the situation? Explain that?
2. Purchased products on the complaint legitimate rights and interests of consumers, how to protect your company?
3. Whether similar products are not sold the same problems, your company will be to do?
4. How do you deal with the complaints, will take steps to restore large numbers of consumers confidence to buy your products?
However, as of press time, the reporter did not receive aerial view of city & Trade Co., Ltd. Beijing any response.
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