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Advanced Used to configure options for server authentication options and settings for Ter- minal Services Gateway, which can be used to connect to a remote computer behind a firewall.
Remote Desktop Web Connection enables you to connect to a remote computer mcsa certification over the Inter- net. Before you can connect, Remote Desktop Web Connection must be installed on the remote computer.
Open Internet Explorer or another web browser and type the name or IP address of the remote computer, followed by /tsweb/ . For example, to connect to a computer named brainbeacon, type http://brainbeacon/tsweb/ .
On the logon screen, type the remote computer name, specify the screen size, and click Connect. Type your username and password and click OK. To disconnect, log off and close your web browser.
If you are having trouble connecting using Remote Desktop Web Connection, ensure that your firewall allows TCP port 80.
Remote Assistance provides a mechanism for requesting help by instant message or e-mail. To use Remote Assistance, the computer requesting help and the computer providing help must be using Windows Vista, Windows XP Professional, or Windows Server 2003, and both com- puters must have interconnectivity.
When assisting a user, you can use text-based chat or send files back and forth. You can also take control of a user’s desktop. Common examples of when you would use Remote Assistance include the following:
Use Remote Assistance when you are diagnosing problems that are difficult to explain or reproduce. By using Remote Assistance, you can remotely view the computer and the remote user can show you what the error is or step you through the processes that cause the error to occur.
Use Remote Assistance when you need an inexperienced user to perform a complex set of instructions. Instead of mcitp server administrator asking the inexperienced user to complete the task, you can use Remote Assistance to take control of the computer and complete the tasks yourself.
In the following sections you will learn more about Differences between Remote Desktop and Remote Assistance Options for establishing remote connections Enabling Remote Assistance.
How administrators respond to remote assistance requests Administrator-initiated remote assistance Limitations of Remote Assistance invitations Security and Remote Assistance
Voice-based chat, which was available in Remote Assistance on Windows XP and Windows Server 2003, is no longer available in Windows Vista.
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