Some Study Guides for 70-680 test – IT Pro Community before establishing
Differences between Remote Desktop and Remote Assistance The key differences between the Remote Desktop utility and the Remote Assistance utility are as follows:
With Remote Desktop, there is only one user connected at a time. With Remote Assis- tance, a user is able to establish Mcsa Exams a concurrent session with the user at the remote computer so both users can see the same desktop.
Remote Assistance requires the user at the remote computer to authorize access. Remote Desktop does not require an administrator or authorized user to seek permission before establishing a remote session.
With Remote Assistance, both computers have to be running Windows XP Professional, Windows Server 2003, or Windows Vista.
A local area network connection between the expert’s computer and the novice’s computer An Internet connection between the expert’s computer and the novice’s computer Connection via the Internet when the expert computer is behind a firewall and the novice computer is just connected to the Internet
Connection via the Internet when the expert computer is behind a firewall and the novice computer is also behind a firewall If the Remote Assistance connections are made through a firewall, the fire- wall may need to be configured to open TCP port 3389.
In addition to enabling Remote Assistance, you may also need to configure an exception in Windows Firewall, if Windows Firewall is enabled. To do this, perform the following steps:
Select Allow a Program Through Windows Firewall in the left pane. On the Exceptions tab, ensure Comptia Security the Remote Assistance check box is selected. Click OK or Apply to apply the settings.
If you are unable to connect to a computer using Remote Assistance, you should ensure that Block All Incoming Connections is not selected on Win- dows Firewall. When Block All Incoming Connections is selected, exceptions are ignored.
If a user requires remote assistance, they can send an invitation. The following steps are used to request remote assistance:
Notify the person providing assistance that you will be sending a Remote Assistance invi- tation. Notification methods might include e-mail, instant messaging, or a telephone call. Give the person providing assistance the password that will be used for the Remote Assis- tance session.
Processing your request, Please wait....
