Chinese New Year Golden Week marked increase in complaints appliance sales gains
< BR> With Tiger bell rang, people came to meet the new year. Spring Festival for Chinese people has a special significance in terms of, it seems that only after the Spring Festival is truly "New Year", the traditional customs of the Lunar New Year holiday of the Spring Festival consumption during the climax of a people. In addition, the appliances still have new ones,
Appliances to the countryside
Growth policies such as consumer electronics market gave Tim a fire, the consumer electronics market can be described as Chinese New Year Tiger tiger.
<BR> 20 released statistics show that from February 13 to 19 during the Golden Week, retail sales of consumer goods throughout the country 340 billion yuan more than last Spring Festival Golden Week, up from 17.2%. Among them, the appliances
Sell
Volume up 15.4%. Store the data, Suning Appliance color TV sales in the holiday of 7 days increased by 61%, ice wash products increased 68%;
States United States
Phone, computer, digital camera sales up nearly 170%; Five Star Flat TV sales up 1 times.
<BR> One gains across the board in the sales, while products from home appliances
Complaints
Around the 12315 board also list the top few complaints hotline, quality failure, after-sales service
Service
Not in place, the phenomenon is still widespread marketing fraud.
<BR> Appliances numerous complaints during the Spring Festival
<BR> Behind the appliance sales booming, home appliances products, the regional board complaint before the complaints a few, quality and maintenance of household appliances was criticized by consumers. Particularly
Small appliances
Relatively high proportion of complaints of products that required attention.
<BR> 1. Product Quality
<BR> 12315 Industrial and Commercial Bureau in Changsha City command center, "12315" hotline, statistics show that during the Spring Festival received 480 reports, of which the complaint related to home appliances are appliance major quality problems
LCD TV
Remote failure, electric water heater off automatically when the situation is reflected.
<BR> Guangzhou Municipal Quality Supervision Bureau
Refrigerator
20 categories of household appliances and other products 191 batches of checks, the compliance rate was only 78.5%. One well-known brand rice cooker brand products because of the power triangle connectivity and external soft-drop project failed to light. In addition, Guangzhou consumer association released figures show that the problem of consumer complaints focused on household appliances, food services, communications services, the highest proportion of complaints which household appliances, small household appliances in the home appliance categories of complaints a higher proportion of quality complaints.
<BR> 2. After-sales service into a new hot spot for complaints
<BR> In Hubei 12315,12365 two hotline to report the amount shown, mobile quality, home appliances sales service to become the new hot spot of complaints, change of food complaints topped the list last year the situation.
<BR> "Bohai Morning Post" reported that in Tianjin, appliance stores around the Spring Festival after-sales service business seems "slow anomaly," said Ms Zhao consumers to the point of a warranty repair air conditioning brands, played 3 times before and after maintenance of telephone, but significant only get the latest "in recent days on site maintenance," while maintenance staff has not been home.
<BR> Part of the repair shop responsible person, during the manpower shortage of supply is the main reason. Learned in a number of repair shops, due to the busy spring, some foreign manufacturers have been unable to provide spare parts to repair shop in Tianjin, the supply of parts for the appliance repair shop nearly out of supplies of spare parts. Maintenance companies said that this situation may continue until after the Lantern Festival.
<BR> 3. Promotion of fraud
<BR> During the Spring Festival to compete for the market, all businesses have introduced a variety of store promotions, premiums, price reductions, sale dazzling. But when consumers went excitedly rush, they were often told "no goods."
<BR> A home appliance store in advertising in the press, February 13-14, giving mobile phones to buy rice cooker, but the consumer to the store to buy the phone there was no such activity.
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