A lot of complaints wait for Nike to solve in time
Ms. Fu also tells us that she buys a new Nike sportswear in Guizhou Nike sports center store but she quickly finds that it fades while being washed.
Through the investigation, the reporter knows the customers who complain for Nike goods include customers in Jinan and other cities who start to leave bad comments through the internet after having problem of protecting their interests and rights. What they complain for are mostly those problems related to after-sale service and product quality etc..
A person online nameless shares us his real experience of shopping a Nike sportswear that was bought before by him but found a lot of small holes on it after washing at home so that he says that Nike goods are very poor in quality. He went to the Nike shop for changing a new sportswear but person in change there would not like to do that for him because the sportswear had been washed but was it related to its quality problem.
A person named gqscl tells us that he bought a pair of Nike sports shoes in Nike store located in Dongguan, Guangdong province and which was sent to repair two months later when it began to degum, but it was broken worse while worn one week later after being repaired so that he had no idea but sent it back to the Nike shop again but person in charge there told that they could not repair it well except Nike company and asked him to leave a receipt as well as wait at home for the reply. And then, when he required to get his shoes back, it had been more than one year that the Nike staff told that it was not that quick to repair this pair of shoes well. He said that he can get some interests back by putting money in the bank and questioned if it was the way such a global company treat its customers by having not repaired a pair of shoes for more than one year.
A person talked on line that he spent 481 Yuan to obtain a pair of Nike basketball shoes which was broken when worn for the second time, and then he went to the Nike shop for having them changed, but sales person there told him as below that this pair of shoes should be sent to Nike company for checking and could be changed only if they were without quality problem because it was hard to sell them out again after worn by others, at last, believe was so angry to say that how could he know whether they were problem shoes or not without wearing, if he knew it at the first sight, he would never make payment for it.
On May 13, the reporter phoned the related person in charge of Nike Jinan on May 13again but who said that they were unable to solve this kind of problem because they were only in charge of selling goods at the same time, she told us to contact the person in customer service in Nike China if we thought Nike had quality problem.
The reporter found no telephone number related to customer service on Nike official website. After a multi-survey, the reporter obtained Nike China’s switchboard number however nobody answered it even if the reporter had phoned for several times.
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