Trouble choosing between the PBX and key telephone system for your business?
The right kind of business telephone system is important for proper utilisation of your business resources. The decision to go ahead with a key system or a Private Branch Exchange is slightly tricky. It requires an in-depth knowledge of the advantages and disadvantages of both systems. An under utilised system is a waste of money and potential, whereas a tightly constrained telephone system can adversely affect the business of your company. The cost factor is also a major part of the game plan. The chosen system should be able to take advantage of the available infrastructure and facilities as well.
The Key system provides a very simple solution to the telecommunication needs of a business. It works efficiently with a lot less system resources. You can have a fully functional business telephone system with just one telephone line. It requires human intervention, which is not always a burden. A human operator can handle a call better and route it to the most appropriate person. A client may not know all of your office extension numbers. Depending upon his access, he may call an extension which may not be able to address his queries well. This is the disadvantage with the key system.
A Private Branch Extension system is far more robust and mostly automatic. The call switching and transferring is all done by the exchange. It provides better utilisation of your line resources. This system can handle the new technological features such as routing the Internet connection lines as well. They can incorporate features like Voice Over Internet Protocol and IP calling. They also extend their support for enhanced telephone instruments. Full features of the modern telephone instruments can be used. This system can also be used for call logging and automatic responses.
The general guideline for choosing the correct telephone system for your business depends upon its size. The Key telephone systems are very simple and are most suitable for small establishments. They can easily cater for one or two lines distributed amongst 10 to 15 people. The setup is very economical and does not involve complex hardware or a constant electric power supply. The Private Branch Exchange system is suitable for large establishments that are populated over a wide area. The automatic sequencing will fully utilise your telephone lines. Though a high initial cost is involved in PBX, the returns are equally rewarding if you are able to into tap the full power of the system. A PBX at a small infrastructure will be waste of resources and money, whereas a Key system at a large infrastructure will render insufficient and choke the network.
The latest technological advancements have led to a new type of system, Hybrid system. This system gathers the advantages of both Key and PBX systems. Medium size organisations can take advantage of this business telephone system. It also offers a manual control over the line transfers and forwarding. It is also an affordable option and placed just above the Key system in terms of price.
The search for the best business telephone system ends here. Visit our online store to avail special offers on all telephone systems.
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