Hongxing Enhances After Sales Service
Since January 20, the Science and Technology Service Center of Henan Hongxing Mining Machinery Co., Ltd began a week-long training, senior engineer of R & D centers and outsourced manufacturers, technical director was invited to become part of the purchased equipment, as guest speakers, including new products, electronic control systemthe focus of training and further promote the implementation of standardized customer service.
According to the call center manager, before the formulation of the training content of each installation and technical personnel to submit a report on the equipment usage site feedback and enhance the program report. Is aggregated, targeted the process of arranging training and speakers. Purchased equipment in support of the Ministry of Supply, inviting outsourcing manufacturers of professional training system of electronic control and professional equipment.
In 2012, hydraulic cone crusher, sand maker mobile crushing station, the European version of the mill layout of a number of key products in the market in full swing, the strong pre-sales technical support and after-sales support will become a high value-added products. On the basis of the original product knowledge training to deepen and expand the technical points and made a targeted solution according to the device using the situation in the site feedback to further improve the basis of the production line, installation, commissioning and maintenance of technical standards.mobile impact crusher:http://www.china-mills.com/p3.html
jaw crushers:http://www.china-mills.com/p1.html
Call center in the professional development and continuous integration of human and material resources, improve service efficiency, established the first time to resolve customer issues, the purpose and sense of service and process. Return customers feedback, the 2011 annual customer satisfaction has a new promotion.
After the end of the new round of training, call center technology to re-embarked on a the Quartet journey. In the coal mines, sand plant, the dawn of customer service with the most intimate way with customers direct exchange in a timely, professional service for our customers to solve the problem. Listen to your suggestions, and enhance our service to the Hongxing Service on the road.
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