Ensure Happier Travelers with Customer Experience Solutions
Today almost all people plan before embarking on a trip be it a business trip or a vacation trip. This is done to avoid time wastage looking for hotel rooms, rental cars, flight / train tickets and so on. However, inspite of a perfect plan, most people face various kinds of issues arising because of last minute cancellations. Take for instance, flight cancellation due to bad weather, technical problems, pilot shortage and so on. Since flights are cancelled mostly at the last moment, the hapless travelers do not get adequate time to look for alternate options leading to the cancellation of the entire trip. When a trip is cancelled, it affects not just the travel industry but also the hospitality industry and the tourism industry.
When a trip is cancelled, it brings about revenue loss for the travel, the hospitality, and the tourism industry. Besides that, it results in loss of reputation and goodwill. Now reputation is something which once lost is hard to regain. Hence, to retain customers, increase profit margins, and above all keep up the good name, the different industries need intuitive customer experience solutions to improve customer service. Let’s see how customer experience solutions can improve the travel and hospitality customer experience.
Consider a world-leading airline with the most comprehensive global route network, most modern and fuel-efficient fleet, and the industry’s leading frequent flyer program. Such an airline certainly would value its reputation and goodwill more than anything else. Hence, the airline cannot displease its customers in any way, as it would ruin their hard-earned reputation. However, by deploying a new generation ofcustomer experience solutions it can improve customer experience greatly. With this application, the airline can anticipate what passengers want, guide them through their travel experience, interact in the channels of their choice, and thus make it simpler to fly with them. Thus, when a flight is cancelled, this application helps the airline to not only inform customers about the flight cancellation but also provide them flight reaccommodation options. Besides, flight reaccommodation, the application takes care of mileage travel, baggage information, and flight booking.
Thus with customer experience solutions, companies in travel, airlines and hospitality industries can effectively resolve some pressing customer problems at the moment, through talk, chat, or online — leading to happier travelers.
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