Quality home appliances to the countryside is really that bad? – Appliance repai
2009 12 3, China
Consumers Association
Complaints
Department released the "2009
Bringing home appliances
Product use and after-sales
Service
Survey Report "(hereinafter" Report ") which report shows that have been purchased
Home Appliances
Products in rural areas, received
Service
Ratio of 12.6%, household appliances to the countryside every eight products appeared in a repair, there is a more serious issue of the quality of service. The results were announced, aroused strong reaction. In response, the State Grid of China's Consumer Electronics Association this interview with the responsible person, his data in the report the following questions.
Investigate whether the products are bringing home appliances product?
"Report" revealed that the survey results, complaints against the Chinese Ministry of Consumer Association in August 2009, the Joint Hebei, Heilongjiang, Shandong, Jiangsu, Sichuan, Chongqing, Hubei, Henan and Shaanxi provinces Consumers Association, on 275 village of 8188 households in rural consumer survey conducted by the conclusions reached. So he wanted to know whether this 8188 rural consumers are buying products home appliances to the countryside, or to purchase products over the last legacy of the countryside are the property of the home appliances products. Whether the findings can truly reflect the quality of products and home appliances to the countryside after-sales maintenance of the overall situation, open to question.
The official said: Association of understanding on China's household electrical appliance in the home appliances to the countryside policies were implemented, in rural areas
Sell
Home appliances service more problems left, some SMEs do not maintain their own network, is sales agent for repair. However appliances to rural areas of the product specific requirements established by the manufacturer's own service outlets, where the product sold, where they will build the network maintenance management, and enterprises in the tender, the bidding cities can not provide the maintenance of network directories, then the enterprise is not successful home appliances to the countryside in the provinces.
The quality of China's household electrical appliances
not so bad, the sampling method scientific potential problem?
New products to buy 12.6% failure rates, the Consumer Electronics Association Leader questioned on this indicator? Consumer Electronics Association that this figure unbelievable. As we all know, the Chinese home appliance industry after three decades of development, China has become the world's home appliances manufacturing base, China's home appliance manufacturers have reputations of the world, home appliances with a reliable quality assurance is beyond doubt.
In addition, the head of that household appliances to the countryside is only by the February 2009 in full swing, even after the tender period, the production company to the countryside, transport, etc., and the "report" is a 2009 8 month, the survey how many products are successful models of home appliances to the countryside, whether on the survey of home appliances to the countryside have purchased the product ID card verification and accurate methods of sampling survey is scientific?
Hope to provide a detailed survey CASE Information?
In CASE Complaints Department "report" that alarmed many successful home appliances business. The official said that since the implementation of home appliances to the countryside policies, government departments and to the household electrical appliance enterprises attach great importance to the quality of products for home appliances to the countryside businesses to adopt effective security measures. Around the quality inspection, industrial and commercial departments have stepped up inspection of products, home appliances to the countryside, and actively promote home appliances to the countryside, the effective implementation of the supervision.
The head of the Department of hope in CASE complaints can provide a sample of the questionnaire, including the consumer products area to buy home appliances to the countryside, to buy time, the product brand models, vendors, as well as the survey that has been the maintenance products is the quality? Or installation problem? Or service problem? Each ratio? The owner hopes that the Ministry of CASE to provide detailed investigations of complaints in order to verify this information, and problems of enterprises in China for correction to the winning companies for serious breaches, where necessary, shall be eliminated.
It is understood that the tender process of home appliances to the countryside, on the bidding companies on production and sales network coverage, after-sales service network coverage and so forth have made stringent requirements, and ask the enterprises are in pre-sales appliances to the countryside to pay a deposit. Once the problems of the successful companies will be punished accordingly.
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