Enhance Customer Satisfaction and Improve Quality
Enhance Customer Satisfaction
Integrated Application Lifecycle Management (ALM) breaks down the developer/customer barrier, enables rapid delivery of customer-driven value and results in better customer satisfaction.
- Integration enables business stakeholders and developers to collaborate seamlessly with the customers around common shared artifacts. This provides the opportunity to understand customer needs and expectations better.
- Best practice processes adopted throughout the lifecycle stages constantly ensure that all the development activities are aligned with the ultimate customer requirements. Customers get exactly what they have asked for.
- Improved quality achieved through the integration helps to deliver a better product to the customer that works for their business to rely upon.
- Customer gets real time updates on the application development progress and status because of the increased transparency and visibility into the lifecycle stages. Software quality and reliability are lifelines to customer loyalty.
- Integration facilitates quick response to customer requests and requirements with the support of an end-to-end traceability of lifecycle artifacts across the stages and integrated change management process.
- Integration with Customer Relationship Management (CRM) and HelpDesk tools provides complete transparency on the progress of customer cases to all lifecycle stakeholders including customer support managers, sales and the entire software development team. This helps organizations to be on top of customer issues. Customer will instantly know the status of issues and when the fixes will be deployed.
Improve Quality
Integrating the application development lifecycle tools has direct and indirect influences on the overall quality. It improves quality by reducing the number of defects due to miscommunication, catching inconsistencies between requirements, enabling efficient testing, and generally ensuring that the final application meets the needs and expectations of users. Quality is a result of effectiveness, efficiency and visibility.
- Accomplishing tasks with quality outcome, often requires wider vision and extended accessibility to related information/knowledge base. In an IT environment, linked information from disparate tools needs to be exposed to right stakeholders at the right time – for them to come up with ‘Quality’, and this plays a big role behind the success of IT projects. With integration; architects, developers and testers have ready real-time access to the lifecycle artifacts from within their tool, and hence become more informed to do better design, coding and testing activities. All these result in better software quality.
- Integration ensures code quality and performance throughout the lifecycle process. Quality of work is validated at every stage and defects are caught during the process, instead of at the end of it.
- Enforce and automate some of the best practice quality verification processes like code analysis, unit testing, checking code coverage, continuous build verification, root cause analysis and more by integrating the relevant tools. Capture these detail level test results/defects to analyze and take smarter decisions to improve quality.
- Strong analytics help anticipate problems before they arrive.
Better change management practices help to minimize quality issues arising out of
changes in requirements management, requirements management tools, designs and code files. It is key to understand change dependencies and impacts to optimize quality.
Read more about Integrated Application Lifecycle Management at wikipedia.
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