Call handling for small, medium and large businesses in the UK
Whether you run small, medium, or large business, answering phone calls can always prove challenging unless you have a good call handling solution in place. No matter how many agents or operators your company employs, there are times when all calls seem to be coming at once and answering all of them and taking the time to provide the best customer service could be near impossible.
This is where the companies, which offer inbound calls handling solution, come into play and since they operate in a rather competitive market, most of them are willing to work on one-on-one basis and provide custom tailored solution that meets your needs perfectly. Some of the call handling services that your company or business could greatly benefit from are listed below:
Tall-free business numbers: getting a free to call business number, which is easy to remember will inevitably bring more calls and therefore more new clients, allow you to advertise outside your business city or location, and help you provide better customer support.
Call routing – redirecting the call from a caller to the best agent for the task, is crucial and could be easily done with call routing. Efficient call routing results in fewer lost calls, reduced downtime, and allows you to handle large volumes and call surges easily.
Call queuing is another great call handling service, which is particular useful for busy call centers and companies that experience daily call peaks. It allows you to play various custom-recorded messages to your callers while they are on hold, which messages could be used to introduce them to your new products, services, or offerings.
Call recording is also a great feature, which could prove invaluable when evaluating the performance of the agents and analyzing common problem areas and patterns.
Interactive Voice Response or IVR is the technology that allows the callers to choose certain options from a voice prompt menu, which allows them to be connected to the proper department or agent. This is ideal for larger businesses with multiple locations or departments, and can help them manage all inbound calls more efficiently.
Choosing a good call handling service provider is crucial for the success of your business, and could help you improve your customer support tremendously, without having to make large investments in expensive equipment and training. The variety of services, offered by the different providers, allow you to choose a solution that best fits your company’s goals, policies, and vision.
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