Hosted pbx
Hosted PBX is a service which gives you most of the features of a regular office-based phone system.
For example, you can transfer calls, put calls on hold and divert calls. You also have access to advanced features which are often not included in office-based PBX systems, such as call queuing, call recording, and IVR Menu Systems. Rather than buying expensive PBX Phone Systems, you pay a monthly fee to rent a place on a Hosted PBX system. This allows for substantial money saving over buying a phone system.
Premise-based PBX systems are very expensive to install and maintain. Hosted PBX services are an excellent alternative as they provide many of the advanced features of a traditional PBX system at very reasonable rates.
There is no need to install any expensive premise-based hardware while using such phone service. Since the system functions from the service provider’s settings, just a dedicated phone line and an Internet connection is enough to set-up this phone service. The virtual office PBX service also does away with the need to employ call-handling personnel in the office. Incoming calls are received by the auto attendant with appropriate salutation messages and then forwarded to the appropriate extensions.
Hosted PBX Services is like having your own receptionist 24/7, 365 days a year, and yes even 366 days on that leap year! You’ve all heard it calling the major corporations, “Press One, for Sales”, Two for Customer Service, Three, to Schedule an Appointment”. This kind of service can place any small business in the big leagues fast. This system makes the caller believe they have reached a well established business, which is great for business!
Small businesses across America are thanking the modern age of Hosted PBX Services for their newfound efficiency in handling clientele. This technology advances the personal attention of direct routing so the caller does not have to leave a personal message in a general voicemail or answering service. It helps customers feel that personal connection and that promotes business. It also helps customer feel they can leave a message and know it is a pretty sure bet that it is going where it needs to be with the call prompt and call forwarding, available in the Hosted PBX Service systems.
Most companies choose to provide staff with a physical VoIP phone
which looks like any other normal office phone. There are also options of using VoIP software-based phones which allow users to make/receive calls through the Hosted PBX system while they are on the road. In addition, when bad whether hits and most companies have to close their phone lines because staff can’t make it to the call centre, your company will stay open as usual because all your staff will be working from home.
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