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We offers complete solutions for eService, knowledge management, and customer service experience management to help you deliver the ideal service experience. With our customer service solutions, you can:

• Adapt instantly to new business opportunities, service requirements, and enterprise growth with our strategic platform for complete customer service experience management.
• Simplify the process of providing customers with the right information in the shortest amount of time using dynamic, context-driven intelligence and advice.
• Offer consistent service over your customer’s channel of choice with seamless multi-channel solutions. With more than 10 years of best-practice expertise, our Professional Services are ready to help you implement a sound customer service strategy that is tailored to your exact business needs. We has joined forces with the world’s foremost software and services firms including IBM to help you achieve rapid time-to-value.

Customer Service Experience Management
The first platform for managing the end-to-end customer service experience, enabling you to orchestrate all your existing technology to deliver optimal service interactions.

eService for Our Customers
Deliver the channel flexibility customers demand with our customer service solutions for email and customer service chat. We optimizes eService operations to manage millions of interactions across channels while making it simple for customers to do business with you.

Knowledge Management
Proven solutions for contact centers and customer self-service, Provides guidlines for agents and customers through inquiries to deliver the right answer at the right time.