America's water heater service change "animals" after the service – Gome, the U.S. water heater – appliances industry-hc360 HC Network
Herman Park
users: originally a very simple matter – the United States with a three-year license
Gas Water Heater
Bad, and the practice of after-sales service department reported to the United States, asking them to repair. Who would have thought that simple of a small, but also came up angry.
First repair is on November 22, Saturday at 9:40 am. The reason I remember so clearly is because the service with the U.S. Department of the lady answered the phone calls began to feel uncomfortable.
Miss Xiang told the fault phenomena, leaving address and
Mobile
Number, Shun Kouwen Miss: What time can come to check? Miss continue to use its tone is very blunt: do not know, maybe 35 days now!
Cold day, and 35 days can not take a bath, and this is an optimistic estimate, I am a bit too happy, and asked to: America is not committed to the company receiving the call repair service within 24 hours Why?
Miss Somewhat taken aback, probably did not think I would say the following. But Miss is still unwilling to yield replied: commitment is so promised, but maintenance is large enough, the master is busy. I can only tell you 35 days.
I heard the fire a little too big here, Duizhuohuatong single word when he said: Please listen carefully, I now give you repair 9:40, and I ask you at the latest tomorrow morning before 9:40 sent to me to repair, otherwise, I'll give you the
Guangdong
Headquarters to reflect!
Hung up the phone not two hours, received a telephone maintenance personnel, that afternoon came over!
Addition to tools had nothing with, the master open water heater took a look, said transformer burned, maintenance department did not spare the need for headquarters to Canton. Although the mother to provide on-site services such empty-handed approach has made veiled criticism, I appreciate the spirit of the principle, agreed to such.
27 morning, the master calls that
Fitting
To, because I'm going
Shenzhen
, Is driven to the airport, so families at home waiting for the arrangements and pay for 120 parts costs. So I called to ask to fix the results of Shenzhen, the mother is very angry and said: This is where in the end to the repairman? A change of accessories, the result that a fitting is even worse, we still have to buy Guangdong.
I shake her head. Mother is very angry and ordered me to simply change the water heater. Think of the current global financial crisis, to persuade his mother and then wait.
1 to 30, etc. On the morning of the maintenance of the U.S. Department heard from since. 10:30 no right to continue to call maintenance department, Miss checked records and told me: we have to wait.
So for how long? I asked. Miss does not know, to contact the master.
I say you contact
after finished master, how long can give me an answer?
Miss
very happy to say: do not know, I as soon as possible. Having A pair of hung up.
Until 12:40 noon, still no response, I continue to fight to maintain the telephone. Or the young lady told me that the master can not reach. I say or you will master to tell me, I do it myself.
Miss
call to my cell phone number report, another wave will pass. Master other end, after listening to me very puzzled some words: how to find my head it? I was also responsible for salt Permanent Cheung region (Ningbo people have the know how far away from the city Xianxiang). With the master's words, let him come to the urban maintenance, this is not a joke Why?
Speechless I hung up the phone, dial service hotline again, accusing Miss why she can not get through the phone for two hours, I hit on a pass, but the teacher is simply not responsible for the urban maintenance tasks. Miss tone hard to say: I was playing, did not get through, or you to search better.
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