Deceive the consumer appliance maintenance and more wild speculations, "Li Gui" – cottage repair point, Smith water heater – HC Network Appliance Industry-hc360
For
Home Appliances
Products for sale
Service
Is very important to protect the link, but this part of the phenomenon of which there are many fake the existence of a number of unauthorized counterfeit
Service
Station popular. China
Electronic
Chamber of Commerce official says, with the growing popularity of the Internet, some of society's appliance repair business, using Internet search engines, telephone inquiries and other new ways to promote brands claim to be the special maintenance department, but their services has forced consumer disappointment; some
Cottage
Maintenance point also deliberately planted traps, sky-high claims, consumer fraud. This year, for "Li Gui," Department of posing special appliance repair
Complaints
Volume doubling over the previous year.
Domestic gas water heater for a well-known company officials said, and some home appliance repair business in society, as long as some search engine type website to pay the cost of 5600 yuan, such sites would be in a prominent position on the list of the maintenance the company's contact information. However, these companies not authorized appliance repair company, often excessive prices to consumers, and related maintenance technology, however. And other consumer complaints to the appliance store to find businesses or find
Consumers Association
Complaint, to know to find the online "Li Gui," Maintenance Department. "Very hard to detect very distressed companies, have not found solution."
So how consumers keep their eyes open, beware of being cheated? China Association for Quality Promotion and Communication for the Secretary-General Chen told reporters, as long as the consumer to understand the characteristics of counterfeit household appliances maintenance point, it is not difficult to recognize in the end is "Li Gui," or the "Li Kui." Fake a key feature of the maintenance point of 114 directory assistance is not taking advantage of timely updates, the company abandoned the formal number of cybersquatting impostor, or use PPC search engines so that their information front position in search results to entice consumers who fooled.
Chen Communication advises consumers to protect themselves must raise awareness in the purchase of home appliances to be kept after the service manual and warranty card, call the above telephone repair, if accidentally lost, it is best not to search engines to find customer service numbers by , but through the appliance manufacturer's official website or through 114 directory assistance inquiries enterprise unified national service hotline, to understand the corporate special maintenance site information. On-site maintenance staff, to see whether wear formal clothing manufacturers, and wear work cards, to guard against fraud.
Instance
Maintenance hotline and more "Li Gui"
Wang home the 2078 Smith water heater ignition failure occurred, he found to a search engine, "Smith water heater factory repairs hotline" :400-899-5000. That is a 400 service telephone, Mr. Wang felt quite normal. The other end of the "customer service" I heard that water heater is over
Warranty
Very happy to promise free home repairs.
Then "maintenance staff" come to the party, and with the enthusiastic attitude of Mr. Wang has won the trust. "Repaired" water heater, the "maintenance staff" start afterwards: "visit and inspect, free of charge, only charge the cost to replace the motherboard, 980 yuan." Wang was shocked, then buy this water heater only spent 1,400 yuan 980 yuan for a board we should?
However, "people think about repair has been repaired, the money given to sleepwalk." Later, Wang found that the maintenance unit name on the list is not Smith, was aware of the likely taken. He found Smith Water official website online, find official website provides customer service phone number is 400-828-8988. He immediately dialed 400 call that came to repair questioned, "customer service" immediately fell out, corrected himself and said a "proxy service provider," and firmly refused to refund.
TIPS
"Cottage" six characteristics of maintenance points
1. The use of certain search engine PPC mechanisms to permit the maintenance telephone front ranking in Internet search;
2. Registered by some of the regular telephone company maintenance of waste, using 114 directory assistance to update the information gap does not mislead consumers;
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