Complaints continue to issue more home appliances gifts is not easy to say love you – fans, soybean milk machine – household appliances industry-hc360 HC Network
Buy
Air conditioning
Receive a rice cooker, available for three months the power cord on the fuse, and businesses not to Returns; buy a refrigerator, sent
Fan
, With two weeks motor burned out, do not give compensation for the same business … … Now, shopping is a business promotional gift to send when an important means to attract consumers. However, consumers have questioned: "normal
Sell
Broken goods can find manufacturers warranty, and gifts without receipts, a problem should deal with whom? "
Complaints
: Gifts are not entitled to "three guarantees"
This year's "51", the people in the appliance store to buy air conditioning Miss Xiao, after receive a rice cooker. But in less than three months, the rice cooker on a problem. "When a cook at home, suddenly smelled
Plastic
The smell of burning, into the kitchen, he discovered the power line rice cooker skin is hot. "Miss Xiao told reporters that the gates were immediately pulled out around the house, and almost dangerous place. Later, Miss Xiao returned holding a rice cooker to find business requirements, but the mall to the rice cooker is a gift refused the Shaw Ms. requirements.
With Miss Xiao Mr. Xu was also a similar experience. Early in July, consumer complaints to this newspaper, said Mr. Xu, he bought the refrigerator manufacturers to send him a box fans, can be
Electric fan
Spent two weeks will "strike" the. Find stores, sales staff that comes with the fans mostly OEM products, refrigerator manufacturers can not change.
Similar gifts,
Gift
Complaints abound. Recently, this reporter complained to Ms Zhao said she used bank credit card points exchange of
Soymilk
, Used several times after the emergence of dysfunctional behavior. She called to the factory service department requested repairs, maintenance staff has asked her for sales invoices and receipts that can be enjoyed with "three guarantees" service.
"Gifts are not entitled to 'Warranty'?" Interview, consumers have questioned the "normal sales of products broken factory warranty, and gifts, gift out only when the waste disposal problem?"
Business: giving commodities shall not be returned
In various promotions in the business, there are many gifts, prizes and other activities, and gifts or prizes can not provide invoices and product specifications, seems to have become a common phenomenon.
's Survey found that the same goods in the stores where sold as genuine detailed description, but as a "gift" often only a handful of the package marked a few notes, or even simply no product description, how to use, how to maintain, thanks to sales of oral presentations. If coincides with the sales staff is busy, simply even this is omitted, as the manufacturer's name and address and product certification, it is nowhere to find.
The other hand, many consumers when purchasing home appliances, gifts are not to be concerned whether the description and the gift of "three guarantees" the situation.
Reporter visited found that many businesses clear: "Gift of the goods were not returned." There are businesses that sell goods with different gifts, gifts, gifts are donated free of charge, strictly speaking, but the products are not commodities , while manufacturers only for commodities, "three bags."
Council: Be sure to obtain a copy of the invoice
So-called "gifts of goods were not returned," whether it can be a business reason for exemption?
Wuhan City Council staff said the consumer business gifts is to buy another gift under the premise of the product, so the gift is not free, but in a conditional sale of goods donated. Under the "Contract Law", operators buy consumer goods or receiving services for the conditions, or in order to sell goods or services to reward the form of grants and other promotions to consumers of goods or services does not absolve the operator of the prizes, gifts or rewards, gift services undertaken to repair, replace, redo, return, and other responsibilities. Gift of property in this way, if flawed, people should assume responsibility for grants.
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