Three Five Star program to secure hot summer air-conditioning equipment on time delivery – Five Star Appliance, Air Conditioning – Household Appliance Industry
< BR> sustained high heat, bring
Air conditioning
Blowout sale, but also to the huge air conditioning installation service delivery challenges. Air-conditioning on time delivery, installation services, as consumers are most concerned about. Yesterday, reporter learned from the Five Star, customer-focused, to help people cool summer weather, the Five Star service fully upgraded, put 3 sets of programs: air conditioning equipment that is bought Jisong that day to send attachments, next day installation on time delivery, comprehensive power Paul air conditioning service.
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Option One: air conditioning equipment that is bought Ji Song
<BR> Sustained high temperature of 35 degrees the past few days test Nanjing, according to provincial observatory public announcement, the two-day maximum temperature approaching 37 degrees in Nanjing. Taking into account the high temperatures and more consumers to buy air conditioning for the emergency needs of Five Star service center, which made install air conditioning or buy Jisong emergency special services to meet customer demand. For every catch the early purchase of air conditioning consumers, offers five-star as a special project to provide consumers with timely delivery and timely installation of air conditioning in the shortest time to complete delivery, installation. Also, to achieve the most efficient delivery, installation, Five Star more than the core stores, a number of best-selling model will be adjusted to store inventory, so that special needs of consumers, through their own delivery, Five Star immediately sent workers door installation installation a way to quickly realize that buying the equipment. Ji Song for the protection of the buying that is installed to achieve the five-star establishment of special service teams to develop well-distribution program, information from the front entry, to delivery vehicles, arrangements for installers to deploy by hand, with one in the end, strict enforcement inspectors Service .
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Option Two: the day of purchase of air conditioning, installed the same day delivery
<BR> Cool summer high temperature weather, Five Star service integration and coordination efforts, to meet the emergency needs of consumers that buy air-conditioning is installed, while Ji Song, Five Star sale to expand coverage, to provide air conditioning equipment the day of purchase the day of delivery services reduce air conditioning consumers to wait for hours, as soon as possible enjoy the cool. Consumers to drive Five Star Refrigeration
Home Appliances
Morning, to achieve as soon as possible to buy in order to achieve the day of purchase, the day of installation. For the efficient provision of air-conditioning installation services, new 2000 five-star national service personnel, including air-conditioning installation work accounting for up to 60% in order to ensure adequate air-conditioning installation of season staff. In addition to air conditioning installation to secure the quality of early star has been on the recruitment of service personnel have been conducted, including military training, theoretical training, practical training, etc., strictly. Five Star according to the current deployment of traffic to the main city of workers of different sheet, the shortest time to achieve site installation. Another is to ensure quick delivery time and installation of the main part of the five-star overall increase in after-sales delivery vehicles, delivery vehicles in the original basis of the two percent increase, fast delivery logistics.
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Programme 3: 2 hours the next day appointments on time delivery equipment
<BR> Not rush delivery for consumers to install the part, you can choose to provide five-star of "an appointment the next day 2 hours loading time delivery" service for customers, the biggest advantage of this service is the time controllability . Five Star's "two hours on time delivery equipment services' is 2 hours for each period, the operating time of the day segment, within the agreed time the customer visits to provide services on time. Consumers purchase the day after the air conditioning, you can make an appointment first 2 days delivery time of a period, based on re-appointment to another site installation time, the earliest realization of goods to 2 hours to install, such as customers to choose the next day 7:00 – 10: 00 delivery, you can also make an appointment The next day 10:00 – 12: 00 installed.
<BR> Five Star Service Center Director Xiao-Yong Zhang told reporters that the five-star system by improving back-time delivery, installation protection. Five-star logistics, after-sale installation process on the delivery time from the information input to the dispatching, scheduling, etc. Full details of optimization, sales forecasts through the store, and then organizational resources. Early additional vehicle and staff, and focus on training and examination in advance to ensure the smooth progress of high temperature. To schedule to peak in the distribution, the five-star will also take a "pre-screening, pre-divided, withholding," the operation, every night delivery of goods must be assigned the next day, loading, direct start next morning, enhance the effective utilization of time.
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