Experts advise: appliances sent home inspection and more mindful
Refrigerator
When fully intact repair, came back only to find there door scratch.
Service
Department inspection receipt of products by consumers, the responsibility is difficult to determine disputes arising. In this connection, experts warned that door for the delivery of products, consumers must first inspection re-sign, of course, delivery personnel have the responsibility to help consumers inspection.
Not long ago, Ms. Chen to the newspaper, Hangzhou consumers
Complaints
Said the failure of her family's refrigerator, she was taken away in the refrigerator maintenance of special maintenance department. May 26, 2009, after the refrigerator repaired back, when she was busy cleaning. "They handed me a list, I did not scan the signature of." Ms Chan said the maintenance department of the people left, she found two doors down the refrigerator, including the LCD screen has a scratch. Ms. Chen then one week with the maintenance department staff name to contact the other party agreed to the repair, but no audio after a few months later the refrigerator is not cooling the issue again, Ms. Chen proposed to be scratched door repair , the other party does not recognize this. Also said, "As consumers have been signed for, therefore, the responsibility is difficult to identify." And that "once the consumer acceptance of a single sign, we should take some responsibility for this."
Encounter the same problem there, Mr. Zhou Changchun. During the last 11, Chow bought a 42-inch
LCD TV
.
TV
Were sent home, the delivery personnel also carried out on site installation and debugging screen, Chow had signed the delivery note. But a few days later, he found the television You Jidao scratch, then asked the mall replacement. Shopping to Mr Chow in the delivery note signed, and the problem of non-quality problems because he had Chow's replacement requirements.
Luoyang 12315 Yang Kai command center staff told us that they have encountered in their work similar complaints. Returns only made if the consumer demands, disputes are still relatively easy to solve, but if the problem is detected late, businesses tend to have signed the approval of consumers refuse compensation disputes are not easy to be resolved.
Reporters found that many consumers purchase
Home Appliances
, Often in shopping malls to see a detailed exploration prototype, but the new machine to be delivered to your door Shique mostly immersed in the joy, the rush to use new signature after a busy. This, medium and large electrical relevant person in charge that the consumer and the delivery personnel during the joint inspection is to deliver a very important part of the company required not only to check the delivery note delivery personnel, but also out of the box, please consumption by the appearance of the product, model, etc. for testing. It should be said, if the delivery personnel strictly repeated line of the delivery process, generally does not occur after the dispute. However, if the system implementation is not in place, consumers in the receiving person at home are not placing an, then there may be errors. The person in charge to remind consumers: product acceptance, first look at the appearance, such as
Panel
Whether scratch protection foil is intact new products, whether or not to re-spray at the scene, some have inserted the plug mark. Then start trial run, if consumers find the obvious flaws, is rejected.
Gome
Relevant officials stressed: For home delivery of appliances, the best inspection by the Purchaser. But some young people the easy way out, often allowing parents to stay at home electrical inspection, before it will need the brand, model, color and clearly. And to consider what they can see the small print delivery receipts, even to see, needs to know a number of inspection techniques. Inspection should pay attention to products such as invoices, brochures, delivery acceptance slip is consistent with the textual representation, especially the fine print, such as date of manufacture, brand, product carton coding and paid the same product code, and then carefully check test and correct to sign.
I am an expert from China Quality Dress, usually analyzes all kind of industries situation, such as magnetic wrap jewelry , wholesale diamond necklace.
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