Made CNC equipment to improve customer satisfaction
In the fierce market competition, the user right "product quality" and "service quality requirements become more sophisticated, forcing producers must pay attention to, and continuously improve the" product quality "and" service quality. "Thus, in recent years, China's NC Product user satisfaction have been significantly improved. but there are still some quality problems, and there is still a gap between the user's requirements, it should be constantly improving product quality and service quality, continuously improve customer satisfaction.
In 1996, the China Quality Association, the National Commission on evaluation of the NC device user 841 kinds of numerical control products, close to or achieve customer satisfaction under the standard limit (80 points), only 38 accounted for 4.5%, most fail to customer satisfaction standards, and the situation very serious.
2000 ~ 2003 Commission organized 67 CNC machine tools the user evaluation of six CNC machine manufacturing factory produces six models 477 numerical control machine hosts, there are 110 users attended the meeting of evaluation, its "product quality" customer satisfaction average score to 86.50 am, "Service quality" to achieve an average score of 87.30 points. Compared with previous years, customer satisfaction index has been significantly improved. And the measurement of the products have reached the standard of customer satisfaction.
In 2004 and 2005 a total of 38 measurement stations model 810 CNC host user satisfaction. There are 133 users attended the meeting evaluation, access to raw data 2261. Results showed that "product quality" customer satisfaction average score of 90.73 points, "service quality" customer satisfaction average score of 91.65 points. From various secondary indicators of customer satisfaction average score of view, the lowest score is the numerical control machine attachment. Especially the poor reliability of tool carrier, has become a NC machine tool to improve product quality should be special attention.
In 2006 and 2007 evaluation of 22 of the 13 production models, 332,461 sets (which hosts 205 units). There were 346 manufacturers attended the meeting evaluation. Access to raw data 2456 (including the host 133). Results showed that its "product quality" customer satisfaction scores reached an average of 94.11 points; "service quality" customer satisfaction scores reached an average of 94.43 points.
2008 evaluation of the six production models 170,013 of the 13 sets of products (which hosts 163 units). There are 74 users attended the meeting evaluation. Access to the raw data 963. Results showed that its "product quality" customer satisfaction scores reached an average of 94.04 points; "service quality" customer satisfaction scores reached an average of 93.90 points.
As can be seen from the above, from 1996 to 2005, CNC product user satisfaction has increased annually, while in 2006, 2007 and 2008, CNC product user satisfaction reached a plateau state in 94 minutes and 95 minutes between the minor fluctuations. More than 99% of users are satisfied with the evaluation of products, of which 60 percent of users are satisfied with.
In my opinion, to achieve customer satisfaction standard products (80 points), which is the whole concept of average in terms of, and is not to say: "to achieve customer satisfaction standard products," there is no defect, the user is not satisfied place. Of course, by measuring the overall average score of 80 points is not the product, nor is the user are not satisfied with the whole, there are indicators for individual projects or part of the project targets the user is satisfied with, but users prefer to use this product to be especially careful to quality comprehensive inspection.
I am China Products writer, reports some information about reliable fire sprinkler , blueprint storage.
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