3.15 well
"Strengthen the social responsibility of welcome
Olympics
Event "kicked off events
"Strengthening
Corporate Responsibility
A total of Olympic events, "events, is from China
Consumption
Association launched the provinces, municipalities and autonomous regions of joint action. To purify the consumption environment, promote a civilized consumption, promote honesty, communication by Chinese civilization. 2008 International Olympic Games will be held in our country, as to show the world the fruits of reform and opening up and socialist modernization brilliant achievement to show consumers and operators of the civilized image of quality and the country as a whole civilization, the Consumers Association called for large enterprises to strengthen the community responsibilities and obligations to jointly create a favorable environment for consumption.
Event in four stages: First, start-up phase, held in March, through the form of a press conference to release a "good corporate social responsibility, consumer protection guidelines." Second commitment period, in late March to July, organizational commitment of enterprises to develop various forms of activities, mobilize the enterprises to actively respond to "guidelines." Third, the community supervision phase of the enterprise at all levels of commitment to the community CASE supervision. 4 is a summary stage, Jiannuo good business to be commended.
"Good corporate social responsibility, consumer protection guidelines," including 10 content
One, honest and trustworthy management according to law. 1. And consumer transactions follow the voluntary, equality, fairness, honesty and principles. 2. Business activities in strict accordance with
Law
Regulations and standards, legal obligations to fulfill the operators to safeguard the legitimate rights and interests of consumers.
Second, the real full disclosure. 1. The publicity of objective reality and realistic, not hide defects. 2. Advertisements comply with scientific facts, not exaggerated features and utility, without false and misleading propaganda. 3. Advertisements sufficient, practical help consumers make rational choices.
3, the price that clear. 1. A reasonable price, clearly-price true and complete. 2. Mingzhemingkou, norms marketing, and refrain from false promotions.
4, the contract norms of fair competition. 1. Not to make use of inequality in terms of dominance. Faithful performance, not arbitrarily change the contract termination. 2. Contract language
Popular
Easy to understand, to avoid confusion or ambiguity. Clear eye-catching format, easy to read and attract much attention. 3. Equal Exchange, while profits, monopoly or dominant position not to damage the interests of consumers. 4. Fair and orderly competition, not to improper operation to sabotage the market order.
5, the product reliable use
Security
. 1. Quality standard to meet the functional use. 2. To ensure consumer safety, minimize the use of risk, the phasing out of negative consumer safety materials, technologies and processes. 3. To establish an effective mechanism, when the product problems, quickly inform consumers, and timely recall.
6, after sale
Service
Convenient. 1. On time delivery of products to ensure that
Distribution
Installation in place. 2. To strengthen staff
Train
To provide high quality maintenance service. 3. Improve channels of communication, enthusiasm to answer consumer inquiries.
7, to resolve disputes in a timely manner. 1. The establishment of institutions with staff, warm reception to listen to demands. 2. To develop a quick and easy public complaint handling procedures for consumer complaints. 3. Take the initiative to assume security responsibility for a just solution to consumer disputes, to meet the reasonable demands of consumers. 4. Seriously listen to the views of consumers to accept reasonable suggestions of consumers.
8, respect for personal privacy. 1. Non-discriminatory treatment of consumers, not for personal identity or characteristics of favoritism. 2. A reasonable collection of personal information of consumers, establish a strict information
Management
System to protect consumer privacy.
9, launched
Education
Guide consumption. 1. Take the initiative to conduct consumer education to help improve consumer skills. 2. Promote rational and scientific consumption, and developing mature consumer market.
10, environmental protection
Energy
Sustainable development.
I am an expert from Cheap On Sales, usually analyzes all kind of industries situation, such as rubber castor , cold saw blades.
Processing your request, Please wait....
