High medium and large mobile phone extended warranty complaints – phone complain
Published over the period from 3.15
Consumption
Complaints hot point of view,
Mobile
Quality once again become one of the most consumer complaints. In order to relieve the worries of consumers purchase mobile phones, medium and large
Electrical
In today announced the opening of the mobile phone section, the state required one-year quality guarantee based on the majority of medium and large models will extend the warranty to two years. Consumers within two years
Mobile
Telephone
Host
Problems can be sized with the state regulations to the "three guarantees" the right.
Phone quality complaints have been ranked first for several years, originally to provide people
Communication
Facilitate the small things, often because of "parallel imports" of "non-original machine" and some smaller brands, is difficult to guarantee quality and other reasons, as many consumers get into trouble. September 22 last year, consumers Miss Hu prices to 1,850 yuan City purchased a mobile phone
Motorola
E365 mobile phone models. Shortly after purchase, the phone often crashes for no reason. Less than six months, Hu has Miss repair 5 times, have spent a week each repair, each repair identified before the results are "
Software
Need to upgrade, "Every time" software upgrade "after only one month's time. The face of constant cell phone trouble, Miss Hu had doubts on the mender. She will send a special mobile phone service points, after the results identified , "the phone does not meet the standard warranty conditions", confirmed non-Motorola phones original. Miss Hu returned machines require the operator after the request is refused, angrily complained to the Consumers Association.
Opened today, Dazhong Electronics Mobile Festival, medium and large head phones announced, the phone's warranty for one year from the state regulations, extended to two years to ensure that medium and large consumers to buy mobile phones are able to get better after-sale
Service
. The official told reporters, cell phone complaints high, does not mean that genuine quality of the phone down, many of the complaints are directed at "parallel" and "repair machine", the origin of these failed machines, mostly non-formal store. "Many consumers believe that their non-formal stores, can benefit through greater bargaining power, it is not. Non-formal store in
Management
Lack of standardized, independent businesses are difficult to guarantee the quality of goods sold, "parallel imports" or "repair machines" are common problems, some do not sell instruments, warranty nowhere. "
According to the survey, most people use cell phones in two to three years duration, medium and large appliances will extend the warranty to two years, almost guaranteed phones are in use during the "after sale" experience of the state. Extended shelf life, no matter whether consumers use mobile phones in the process of any product problems encountered, medium and large will provide free consultation, free maintenance, then into thin, clean
Maintenance
, Prepared by machine-specific services.
3.15 period, medium and large will be fully cut prices, consumer feedback, "the price of parallel imports to buy licensed with the phone!" Include
Nokia
N5300/N72/N73/N6300, Motorola A1200/k1/v3i,
Haier
V60, Sony Ericsson W830/k750,
Waveguide
716,
Samsung
E258, including a number of mainstream models, will become the protagonist of the price cuts. In addition, the large and medium also like to walk in front of friends ready to fashion the most popular ringtones and the latest picture of the value . (Zebian crest)
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