Beijing, Jiangsu million to help Abstract title familiar with modern service roa
As China becomes a breakthrough 10 million of automotive production and marketing power, China's auto Market The explosive growth and huge market holdings, enterprises will be driven by the major car service professional, brand building put on the agenda and return to the car itself, after-sales service has become a major trend. With the quality of the road
sales soaring in Beijing Modern Know this perfectly well. Spring in early 2010, a "customer-oriented, full satisfaction" as the theme of the Beijing Hyundai service Annual Meeting Held as scheduled, the General Assembly but also on the outstanding performance of the recognition of outstanding dealers to focus on enhancing customer satisfaction and Beijing Hyundai brand reliability.
Which Beijing Hyundai Jiangsu million to help shops with a total of 951 high scores in customer satisfaction measurement in the won the title. Similarly, Beijing Hyundai Jiangsu million to help store in 2009 with 5,500 sales, won the Beijing Modern 4S shop Fourth national sales, higher than Beijing Hyundai 4S stores each average 1800 sales, and much to win the national 9000 average of 900 4S store sales data.
Achieve customer satisfaction and sales champion in Beijing, Jiangsu million to help the modern shop, with what kind of tips, from Beijing to the modern nation 4S store stand out more than 500? 4S stores in the country ahead of it? Sales and customer satisfaction first how the first association with it? Accordingly, there are channels which can draw business model?
"In fact, Jiangsu million to help store the beginning of modern 4S store in Beijing is not prominent," deputy general manager of Jiangsu million to help store unexpectedly Ma Ju said, "Today we have 10,000 to help store the results, and Beijing Hyundai vendor support are inseparable. Beijing Hyundai through a series of training and improve awareness of our services to Jiangsu million to help realize customer satisfaction is the steadfastness of the 4S shop. "
It is understood that in order to fully implement the Beijing Modern "really with the whole" service concept, Beijing Hyundai will raise awareness of 4S shop on the first service. According to after-sales service manager of Beijing Hyundai in East China Li Zhiqiang introduced Jiangsu million years ago, to help improve the 4S shop service and level of consciousness, to help them shop for the million, to service the top, consistently lost consciousness and service skills training. "We first set up to help million to help high-level service concept, from the sense of service with the emphasis on theory," Manager Li briefed reporters Road, "and then help the middle-level cadres from the system will serve as a focus, the last of the specific staff training services skill aspects. "
"Dealers and manufacturers are closely related, interdependent"
General Manager Li's remarks here in Malaysia has been confirmed. "In establishing the Beijing Modern service brand, we are not alone dealers," Ma explained that the total with a smile, "Once, our side of a customer's engine the same problem twice. North is based service Ministry attaches great importance to send engineers came to help us solve the problem of Nanjing. and Nanjing in Jiangsu million to help around the shop and the North are special training 4S shop. Not only that, the North is now the headquarters every year related technical training and service competition thus help us to continuously improve our service capabilities 4S shops and level. "
Service process execution and distributors not only related to the level of management, such as a dealer if you want to ensure the implementation of service standards in place, it is necessary personnel, hardware, processes, and management of four integrated set to achieve. Also with the manufacturers and distributors to support policy efforts to support closely linked.
Total horse seems now, more and more vehicle manufacturers to help dealers after sales began to realize the importance and significance of capacity building, while the corresponding training support methods and tools in place to support more and more. Dealer if the manufacturer can make full use of resources, will be able to make significant progress. As the shop is of Jiangsu million to help manufacturers make full use of service resources of modern Beijing, continued Zaishangtaijie.
"When manufacturers and distributors in a positive interactive relationship, it will have 1 +1> 2 effect.
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