Reverse logistics management – Managing the Customer and Vendor Returns

Reverse Logistics Management generates returns from various channels in order to ensure that you know, which product is being returned, why and from whom. The system is founded on a rule that can further put into use the return laws. It also looks in to the vendor return policies and put in to operation the credit process of return-to-vendor.

Concisely, Reverse Logistics Management is all about managing both going and coming returns, from the vendors as well as to the customer.
Once you have understood of the causes for returns, you will be able to supervise better the vendor and quality performance. At the same time, you can update yourself about clients’ purchases and the trends in return behavior. In addition to that, as you the sooner you can return the goods to the supply chain, obsolete goods cost would reduce faster.
Ways in which Reverse Logistics Management alter the return procedure are many. Some of them are discussed as follows:-
1.Centralizes the return programs

The cloud process helps to streamline staff training and returns by putting into use extended warranty and manufacturer programs. All of them run within an automated process.
2.Helps to increase visibility

Under this process, the cost of the inventory holding is minimized. Further, along with Warehouse Management there is improvement in the net asset recovery. This helps the products to be reshelved fast.


3.Vendor shipments are consolidated

A reduction in price and owing to the return-to-vendor regulations helps in maximizing credits.
4.Every step in automated

The process helps in generating authorizations based on vendor or internal rules that are pre-established. The credits too are applied fast so that the customers are happy.
In the process, let us have a look at the gains you achieve. They are as listed below-

  1. Customized support 24×7
  2. Fast adoption to rules that keep on altering
  3. There are better service standards that are evaluated against certain agreed standards
  4. There is independence from any third party enterprises
  5. The business intelligence reporting is streamlined
  6. Fast implementation of services without any compromise on the quality
  7. There is cost reduction owing to business process network automation. At the same time there are timely notices about any scope of cost reduction
  8. There are real-time reports that helps in immediate action and improved asset utilization

Reverse Logistics Management therefore offers users with an evolved functional level. This entire process takes place through stock updates, sales orders, inventory specifications, Time to repair orders and many others.

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