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An efficient reverse supply chain always accrues positive benefits to organizations that are following it. They are radically different from that of a forward supply chain. The success of any business house or enterprise in a highly competitive scenario depends on the overall supply chain efficiency to a huge extent. According to The Council of Logistics Management, a reverse supply chain is the process of implementing, controlling and planning the cost-effective and efficient flow of in-process inventory, raw materials, finished products and other allied information. This starts from the consumption phase to the point of origin. The purpose behind this is proper disposal or recapturing value.

The primary reason why today numerous companies attach a great deal of importance to reverse supply chain is that it brings down the cost of operation by reusing components or products. For instance, earlier Estee Lauder Companies Inc was known to dump products approximately worth $60m annually into landfills. Things have changed after they incorporated a reverse supply chain process is in place as that have enabled to halve the amount of destroyed goods.

In the recent pass, there has been an emergence of top service providers offering reverse supply chain solutions. They offer you the following benefits and features:-

• Helps in producing fulfillment documentation, comprising transport labels

• Offers connectivity and order application to all the members in logistic network

• Facilitates visibility of the overall network and track and trace by using a user’s own reference identifiers

• Verifies the service type by utilizing set parameters for instance price or origin

• The functionality comprise performance oriented billing for increased service quality

• Return and order placement at end-customer or customer locations

• Increases infrastructure investment by incorporating with a partner or customer’s present system

A sound reverse supply chain process consists of a well structured after sales service as well. There are organizations that still underestimate the potential and benefits of after sales service. It helps in attaining a competitive advantage over others and enables your company to gain greater market share, enhance customer relation and customer retention, and minimize after-sales overheads largely on goods and services sold.

Today, most companies use the Cloud Processes in both after sales and reverse supply chain. At the same time, organizations are educating their retailers, customers, channel partners and dealers about the return processes of products and are setting up new channels and points of contact. This would help in a huge way for the successful deployment of reverse supply chain management in a company.