Modernising Memberships and Associations to make them more efficient.
Commercial organisations have for a long time looked at ways to make offices and staff more efficient through automating processes and investing in technology. Not for Profit and Membership organisations are also looking to modernise processes and staff productivities levels to help reduce costs whilst still providing members and donors with excellent service.
Every organisation can harness the power of productivity to gain a competitive edge, and this can be applied to Memberships, charities, associations as well as commercial companies. For membership bodies this presents a significant challenge. Pressured into providing their members with the same level of customer service as commercial organisations, whilst delivering on their membership promise, associations need to harness the tools and techniques available to commercial organisations if they are to continue to compete in the modern trading environment.
One of the best ways to modernise an organisation and bring upon productivity gains is to invest in membership software to improve in the following areas.
- Support membership facing staff with tools that are familiar, intelligent and easy to use.
- Provide the right information at the right time to improve the productivity and performance of member facing staff.
- Create processes that improve workflow and time management that simplify tasks and allows staff to get result faster.
Over the past 5 years membership software has come a long way and advancements in information technology and membership CRM and other workforce productivity tools have enabled memberships and charities to achieve higher levels of output from staff.
Memberships, Associations and Charities interact with Members and Donors using a wide range of communication channels including phone, web, email, social networking. By storing all these communications with members and donors in one central membership system have greatly enhance their productivity levels thus helping to modernise your membership organisation.
Most memberships and charities use Microsoft office and products like Outlook, by combing and integrating your membership software to work with these existing office tools makes staff more efficient and productive, it also means that there is lower training requirements and costs and faster user acceptance.
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