"Orphan home appliances," Who should bear the responsibility for maint
Electrical appliances as an extremely competitive market, many brands or manufacturers delisting are eliminated in the competition. The number of consumers using such products, maintenance issues in the face of trouble, those who committed the original factory warranty and other services for life disappears, which makes many consumers feel a headache.
Mr. Wang, who lives in Lixia District, in 2003 purchased a particular brand of air conditioning, air conditioning did not find this winter heating, have been sent to the pits to repair about, but did not think the phone has become an empty pit No., multi understand that the production of the product bankruptcy, and after-sales service will not be able to fulfill a natural. Mr. Wang had to find a repair shop maintenance casually, but continuous repair several times, spent four to five dollars and no fix. According to the repair shop owner said that the air conditioning had to exchange pieces but his side has no such documents, are the original manufacturers buy Caihang. Wang said that this could be how to do, manufacturers have no need for talking about parts ah.
It is understood that experience such as Mr. Wang "orphan electrical" situation is not uncommon, and some electrical appliances in the "three packs of", but because of bankruptcy or delisting products, services, there is no commitment to Revised natural to spend money elsewhere; some though not in three bags on, but the machine breaks down, would like to replace the parts, for the same reason, can not find spare parts.
Reporter learned that, like air conditioners, refrigerators and other large household appliances life span longer than that in normal use after a few years, if there are problems, their repair and maintenance work is particularly important. If the manufacturers in good, but gone if the manufacturers or products delisting, and there are a lot of inconvenience in maintenance. Because the service into a large output of small manufacturers and other units were reluctant to sell these "orphans Electric" to provide maintenance services.
The face of "orphan electrical" Who is responsible for this issue, different businesses, manufacturers have different approaches. Jinan Gree maintenance department said they do test for delisting air conditioning, maintenance, but if it is not "Gree" brand, even if the brand of "three bags of" less than they would have to charge market rates for maintenance costs. Suning Appliance said that if bought in their shopping centers, will assume responsibility for after-sales service of products sold. And some business uses a "delisting companies have their contracts with the companies has stopped," no longer cared for the attitude taken by the ground.
An interview with Xinhua before the law firm of Shandong high high all lawyers, Gao told the reporter, in accordance with relevant laws and regulations, if the factory closed down, withdraw from the market products in the "three bags of" For less than the maintenance, if the manufacturer has inherited units in the succession of units under the agreement should look. If no successor unit, you should go to the dealer had sold products by the distributors to take responsibility. If out of the "three guarantees of" consumers should find their own repair and other appliance repair shops bear the maintenance costs.
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