Need for Integration Operations Management
Integrated operations management is all about incorporating assistance in business operation. It further attains efficiency and effectiveness in the proper running of application. This is done by setting up cross training and application knowledge clusters that ensures that operations knowledge is institutionalized and does depend on members supporting the same.
Advantages of having an Integrated Network
Integration is essential in order to leverage the integrated operations management framework to expand its application revenue service. Hence, it makes complete sense to consolidate all applications and infrastructures at one go.
Application maintenance and support has been conventionally aligned to application development, particularly in case of bespoke applications to sustain knowledge and offer immediate reactive assistance if there are any issues.
Today, there are top service providers who thought beyond the attainable and established a suite of innovative integrated operations management services with incorporates application assistance into the run slide of business and attains efficiency in running application assistance. The integrated model of application infrastructures and operations addresses the present industry requirements such as the following:-
1. Integrated service level
2. 24 x 7 real time applications monitoring
3. Need of ITIL than CMML
All the above-mentioned are delivered through a shared tool and process framework. Some of the benefits of the integrated operations model provided by eminent service providers are listed below-
1. Manpower and cost optimization by incorporating infrastructure and applications operations
2. Attain operational excellence by estimating response time SLA’s for business applications
3. There are profound enhancements in First Call Resolution owing to an incorporated service desk
Most companies today adhere to an innovative framework that helps in assisting bespoke and packaged applications along with internal experience in offering incorporated operations for clients who belong to different verticals. These clients are chief enablers in the area of application maintenance and support.
Furthermore, companies dealing in integrated operations management solutions help in putting into practice a 24 x7 and a 360 approach in application landscape. This apart, they also take heed in deskilling the assistance requirement from the level of the business analyst to ITIL based incident management and product assistance level. This is done in order to deliver unhindered services for crucial mission applications.
Therefore, if your organization is witnessing any sort of increased outages and fragmented application assistance owing to release management, configuration, or any other application management issues, integration operation management solutions is the best remedy. Apart from this, these companies also offer innovative remote infrastructure management services.
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