How Name Badges Promote Customer Service
Use of name badges is highly recommended in professional atmosphere. They not only help knowing the colleagues at work place but also help the customers.
In many working environments, there will always arise two conflicting issues regarding the possession of name badges at the work place. On one side, the managerial staff is continually faced by the issue of how to have their employees put on their name badges to work, while on the other side, their staff wonders why they have to put on their badges at work.
All employees, managerial staff, chief executives and organizational owners should by mandate wear their name badges to work. The possession of a name badge at the work place should be applied uniformly by all members of the organization regardless of one’s position at work. Out of research undertaken in various companies, work places where staff possesses name badges at work record higher customer service experience ratings by over 10%, as compared to organizations where name badges are not worn by the workers. This already proves that a customer’s satisfaction is greatly affected by the possession of name badges at work, and as such it is only right that all members staff of any organization or company gets to wear name badges at work.
For any person who is associated to an organization either as a supplier or as a customer, the possession of a name badge by a staff member of the organization can be of help in creating a difference between staff and customers. The effect of this is realized especially in situations where the workers do not wear uniforms. This thus eliminates the chances of confusion in the work place by the customer in determining the right employees for assistance. It also saves visitors moments of embarrassment that arise whenever they confuse each other for workers of a certain company.
The badges also help in giving each staff members an identity as compared to applying departmental titles to a worker. This makes it easier for the customers who will now be dealing with an individual, not a department. Moreover, a customer will find it easier to communicate their identity if they can identify a certain worker by name. The name badge will also rid the situation where a customer cannot recall an employee’s name.
Name badges are also useful to the organizational management staff as they enable each member of staff to be accountable, as their names can be forwarded in the case of any service reports by either visitors or other members of staff.
Brian Jones is marketing manager of the work name badges company, the Uk’s leading online supplier of staff name badge and other promotional badge products. You can find a wide range of staff name badge designs and many other interesting name badge articles by visiting http://www.namebadgecompany.co.uk/
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