Cloud Computing Services: New Age IT Service Delivery Model
In today’s techno savvy environment, the business houses demands for an end-user computing services that is best in its class. Being customer–centered these business houses look for personalized service and great value for the end–users. It thus becomes necessary on the part of the computing service providers to provide services which are innovative enough to adopt technological improvements, align industry benchmarks to business outcomes and easily accessible irrespective of the location, time or device.
The advent of technological innovations has led to cloud computing becoming the new rage among the IT service providers. The term ‘cloud’ though sounds as a metaphor for the Internet, ‘cloud computing’ is a much broader term defining a network, which uses virtualization technology to allow computing applications and data to be flexibly provided from a pool of shared hardware infrastructure, resources and data.
The business groups are benefited by the cloud computing services in that it provides for resilience or flexibility to the system by removing the impact of single point of failure, offers scalability to the organizations, allows an on-demand basis computing services and simplifies the outsourcing of non-core activities. Reports from surveys show that as of today, scalability and cost are seen as the primary drivers for cloud computing service usage, while agility and innovation are also emerging as a key factor for adoption of these services.
Though at an early stages, cloud-computing services can be provided as Infrastructure as a Service, Software as a Service, Platform as a service. Utility computing, Web services in the cloud, Managed Service Providers (MSP’s), Internet integrations and Service Commerce platforms( a combination of SaaS and MSP).
Most of the top-notch cloud computing services providers offers a complete lifecycle of services. The services are offered through industrialized business ready platform for enterprise tools based on platform as a Service Model. Though offered on-demand similar to infrastructure as a service model, this type of cloud computing services allows organizations to develop, build, and deploy their own applications to support customized needs.
Cloud Computing services has thus become a milestone on road to smooth software service delivery model. The services, which are offered, include, software help desk and application management, messaging and collaboration, asset management, client support and Infrastructure application as well as service help desk for handling service desk calls from delivery centres located worldwide.
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