Avaya 3305 Exam to Excel in Call Centers
This is certification code for Avaya Aura Call Center Elite Implementation and Maintenance Exam. Candidates who have experience of 4 years in similar kind of technology or 2 years of working experience in Avaya Aura Call Center Elite Solutions can apply for this certification.
The certification 3305 exam contains 70 questions. Candidates are required to score at least 64% in order to get rewarded with this certification. Upon successful completion of certification, you will be candidate with advanced knowledge of in installing, configuring, maintaining and monitoring Avaya Aura Elite solution system.
Candidates are required to study below chapters in details prior appearing for the 3305 examination.
1. Design of Avaya Aura Elite Solution System
? How Call center Elite offer works
? Identify what are all primary call center core concepts
? How to plan Elite solution to existing client’s system
2. Implementation and Configuration
? How to setup initial call center configuration
? System parameters and Customer options involved in the configuration
? What are available Hunt groups
? Advanced route configuration
? Introduction to VDN
? Configuration of Vectors
? Service observes
? Core call management system
3. Problem management or troubleshooting
? Tracing
? Study of Event logs
? Validation of stability and fixing of various issues
? Backup and restore functionality
? Security and service management
Candidates who are currently working in non-Avaya Aura Elite solution system for call center management can simply map the basic terminology in order to become very familiar with Avaya Aura Elite Solutions. On average this solution provides automation of call center management. Callers can use different tabs options; can put notes for future use or special requirement specified by clients. There are several reports produced on demand by this solution. Calls can be routed easily to quality department to confirm the lead for the callers.
Now days, most of the call center companies are using this solution to address their needs, generally they hire, train candidates for the work. But you can get good paid job by doing this 3305 certification.
There are almost 5000 test centers present all across the world for this certification exam across 165 countries. Avaya provides sample assessment test at their certification and training website for aspirants. Also, there is an e learning course available which takes hardly two hours for candidates to complete. All the questions in the final examination would be from this e learning course conducted by Avaya. So, one should really give a chance prior buying some costly books online.
Zane Nina is certified author and recommends testsexpert for 3305 and 3603 preparation material. Visit to claim your copy today.
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