Where to Outsource: Philippines Call Center or an India Call Center?
If you are thinking about outsourcing your call center services, there are two popular regions to do so: at a Philippines call center or an India call center. But which one makes more sense for your services needs?
In this article we will compare outsourcing to a Philippines call center or an India call center, and see which ones offer the most benefits for your situation. It can be difficult to know which region can best serve your needs. So let’s compare which region is better for what services.
Sales: Philippines Call Center or an India Call Center?
Generally, as a good rule of thumb, it makes more sense to useIndiawhen considering sales. The call centers over there have staff members and reps that are more fluent in English and that have a less noticeable accent.
For sales, you want high closing ratios, and you will find that an India call center has higher closing ratios because they speak with less of an accent, and your inboundUS customers favor that over the latter.
Customer Service: Philippines Call Center or an India Call Center?
With customer service you can easily take your pick. If you have very high volumes of customer service inbound calls coming in daily, you may want to save some money by using a Philippines call center, since it will cost you a bit less. If you have fewer volumes or want to mix services, like adding BPO for example, then also consider an India call center.
Order Takers: Philippines Call Center or an India Call Center?
With order takers, think of it the same way as you would sales: better spoken English will more entice your USor other English speaking customers, which equates to higher sales, up-sells and cross-sells. So again, sales or order takers are better to go with an India call center over a Philippines call center. But, if you require other services, technical support or business process outsourcing, to name a few, either call center can easily meet your needs.
Which Makes the Most Sense for You?
In the end, you can save tons of money that you would otherwise be wasting each month by outsourcing to a Philippines call center or an India call center. The real question is do you need an effective sales campaign with fewer noticeable accents, or are you just trying to add contact centers, and tech support, or even business process services to the mix?
Either way, Philippines call center or an India call center can easily handle most of your outsourcing needs. You may save some money by considering thePhilippines, but should avoid them for sales or order taking campaigns due to thicker accents.
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