Is the Ombudsman making PPI Claims Harder?
People will be visiting a difference in the way they need to make PPI Claims because the Financial Ombudsman has introduced a ppi questionnaire.
This payment protection questionnaire is eight many pages and must be performed by the consumer whether they are earning the ppi claim by themselves or using the services of a claims management company.
Just what exactly does this mean for you?
If you have 10 claims then you’ll need to complete 10 questionnaires as every sale would have been different and you need to place the reasons in your own words.
Imagine having 10 claims which isn’t unusual you would need to complete 80 pages minimum in order to present your states the providers as they are now insisting this type is completed prior to them looking directly into your claim to be missold payment protection.
Does this seem like it is treating customers fairly or wanting to discourage people from making multiple claims? We will let you decide.
Moneyandme Claims has approached the Financial Ombudsman and asked for permission to reduce the dimensions of this questionnaire to help both clients claiming themselves or by using the services of a claims management company but have been met with a flat refusal through the Ombudsman.
We were advised it had been protected by copyright and would not be allowed to alter at all and that it was the most appropriate text size for your client. We then asked why the written text on the other Ombudsman form was smaller in size and if we could amend to this size and were again refused.
That which you are asking is that no other claim against every other financial product has a mandatory 8 page questionnaire to become completed so why should people claiming against their ppi be treated any differently? We will let you make your own conclusion for this question.
The financial Ombudsman sports several occasions stated people will make their ppi claims on their own and while we whole heartedly accept this statement this doesn’t suit everyone to get this done and this is where claims management companies contribute.
The FSA says that all providers must treat customers fairly so let’s examine one example of this using the payment protection questionnaire.
There are many adults in the UK who have difficulty in reading and writing who when they want to claim by themselves are going to be presented with an 8 page questionnaire and oftentimes find it extremely difficult to accomplish. Does this sound like treating customers fairly and so are these people actually being discriminated against by their wherewithal to complete the questionnaire and definately will either have to request information from your Ombudsman direct or utilizing the services of a claims management company after they possibly didn’t need to prior to this questionnaire released as they could have made their complaint on the phone to the provider.
We might simply ask has there been enough thought to the production of this questionnaire for ppi claims or has it simply been released hoping the issues we have raised couldn’t survive raised.
You decide.
for more information on ppi claims then visit PPI Claims
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