Does your business telephone still meet your needs?
Satisfaction is a quite subjective term. It is very likely that something satisfactory to one person would not be satisfactory to another. But you’d have to set some standards to determine if it nonetheless meets your needs in terms of satisfaction with your business telephone. Otherwise, it might be satisfactory to you but not for your staff, or more importantly, for you customers.
Oftentimes, we are blindsided by the efficiency of our business telephone systems just since we keep telling ourselves that it’s “Working just fine” or “It gets the job done”. However, if you keep on with this attitude, your company might also be on a “just fine” or “gets by” level. Which means, your business might have gained significantly more from your business phone system. But since you settled for something average, harnessing your business’ potential can be just at an average level.
Needless to say, making the most profit using the smallest cost is often a must in business and economics. So, if you’re business telephone system promised you excellent features, you must use it to your greatest advantage. Your needs and expectations for the communication ease and efficiency it promised should be satisfied, or better yet, exceeded. Needless to say, it follows that you must get what you paid for. Or better yet, get more than what you paid for.
So, to know if you are indeed satisfied or are just making do with what your business telephone system provider has been providing you, what you need to do is have a simple “satisfaction rating determination. Strictly speaking, this “satisfaction rating determination” is probably not an empirical tool complete with computations and analysis. Nevertheless, this could provide you with an insight on whether you are still acquiring the most out of the business telephone or you are being ripped off with your hard-earned investment.
Listed below are 10 Yes or No questions to answer, to help you reflect on the satisfaction rate of your business telephone:
• Are all calls and fax messages being attended to even when there’s no one physically available, especially for the 800-numbers and auto-receptionist features?
• Does it respond to your customers’ demands (particularly for voicemail as well as step-by-step guide for orders)?
• Can you access specific features and accounts remotely, even while at home or on vacation (specifically for important voicemails and Internet fax messages)?
• Are all the functions you availed being used by your company (will be the number of Internet fax pages maximized or are all the voicemail boxes assigned to proper employees/departments)?
• Are you spending less and earning more income from it (operation cost-fficiency and market-access possibility)?
• Is it easy to use even for your technologically-challenged staff?
• Does it connect your business/office network with no glitches or bumps? If there are, is there technical support readily accessible from the provider?
• Is it responsive to your staff’s internal communications needs, whether in the exact same office or in another branch outside your state?
• How about external communication requirements, such as telemarketing or network building?
• Lastly, is your cloud-PBX business telephone system nonetheless keeping you, your staff and customers happy (excellent feedback from staff and clients)?
Logically, if you answered 6 Yeses out of 10, then you’re possibly nonetheless satisfied with it. However, 6 out of 10 might be borderline satisfied or unhappy. So, unless you get 8 out of 10 or higher, not to mention below 6 out of 10, it is strongly recommended which you either find a way to further increase your existing business telephone system or, be bold and find new one!
Learn more about business telephone articles and other valuable information on our website. Our business telephone services supplies many communication advantages for your business. I suggest you know them and compare which phone system supplier that actually works better to match your company needs.
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