Newly installed floor decoration thunder buy cabinets to look at after-sale mate
New Clothes Cupboard Only three days, the night was "Boom" sound Xia Xing of the family, had fallen from the wall hanging cabinet, and smashed the other things, to find business to re-install, the other is to "put too much in the hanging cabinet many things just fall to the "refused service. Businesses before and after the "two faces" very upset that Miss Fang.
To us that Home improvement After-sales maintenance and after buying the furniture, delivery, installation and other aspects of the situation are still many difficulties encountered. Faced with these industries lack of standards, Home Sale led to a "sharp-eyed" in the business of great importance, they declared: "Products are not sold can wash our hands after, and who work hard in the aftermarket who can win more market share, after-sales industry has become the new competitive Field. "
Imprudent contract Reporter learned from the consumer association, the majority of consumers concerned about signing the home improvement contract is the construction quality and price, very few care about service provision, some consumers seek cheap, when signing the contract, blindly pursuing Low budget, pre-construction only concerned about the neglect of the importance of the late service. In addition, many in the industry have said: a lot of people just life Decoration Once, home improvement companies generally feel that this is one-shot deal, certainly not on sale attention. Mixed together with home improvement company, home improvement, "guerrillas" and home improvement company fighting for market share, some companies were forced to give up part of the normal profits and the "guerrillas" fight for market, the cost of compression, and service levels will inevitably decline.
Sale issues are emerging Ms. Chen family compound
Floor Laying of an area of about 53 square meters, and then an additional 2-4 percent of pavement wear and tear, should generally be over 55 square meters, but Ms. Chen discovered after they have finished laying their own use of the floor area of 57 square meters, looking at Balcony On a pile of waste, not too happy, but the same problem in the laying of tiles and other materials, also appeared. Moreover, in the purchase of furniture, consumer Ho in a home store to buy a bed, is indicated in the contract within three days of arrival, but he waited until a week before his own bed "late."
This, the reporter found in the interview process, many domestic enterprises have expressed their head, establish clear measurable, operable home improvement service home improvement market, common standards are the fundamental norms. For example, flooring, doors, tiles, wardrobes and other major renovation projects, due to material, climate, Project Quality and other factors, the warranty period is one year or two years, the repair material and the original materials are to be consistent with the shortest period of use after the maintenance is so much can be quantified.
"High-quality after-sales," the general trend
"Improvement of living standards so that companies began to sell from the initial stage of 'product' to sell upgrades to 'service' was." Harvest decorations, president of money Toshio had said in an interview.
The one hand, some companies will service some of the provisions in the contract signed by the State two-year warranty, in addition, has added a number of regular telephone return visit and inspection and maintenance system. For example, the U.S. Chung Nga Court of decorative works in the district has established service centers, after-sales requirements for owners to solve all problems; now many home stores will also be "7 days without reason to return" to a "30 days no reason to return"; Han Place part of the lighting business to launch free of charge 1-2 times the cleaning and maintenance of after-sales service.
In addition, Management Departments have already begun service with the policy emphasis in the renovation contract to add the "air quality compliance for a full refund," "extend the warranty to two years", "food, health and leak-proof warranty 5 years" and many other beneficial consumers, the new terms.
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