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Call recording just isn’t merely recording conversations for storage within a dusty drawer. As enjoyable as it may possibly seem to replay a belching client service associate to a rude caller – the telephone recorder is designed with a higher objective in the mind. It is about what can be interpreted from the data – […]

The Watergate scandal concerning President Nixon in the 1970s made many men and women careful of what they assert on the phone for fearfulness this could get reported. Fast forward to at this time and you could come across the same anxiety especially today as telephone recording software is available. What various individuals don’t understand […]

There is not a single business available that doesn’t depend on the services of a contact centre. In case your business is promoting a product or offering a services, a contact centre representative may be the individual who takes calls, answers concerns, and processes orders. How does a contact centre attain great results? Through telephone […]