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Since CRM systems first came onto the market back in the early 1990’s one of the most common users have been sales people and sales managers and they rely heavily on the sales automation features found in CRM.  As most sales departments are target driven it is important to have a reporting framework available in […]

One of the most important reasons why Microsoft CRM has established itself as one of the most popular CRM solutions is it’s tight integration with Microsoft Outlook email system, that a lot of companies and people rely upon every day to manage their email communications. You can create, preview, track, and save e-mail messages and […]

Microsoft CRM is perhaps the most widely used CRM system in the marketplace. It has a wide range of uses and sometimes people find it difficult to understand the core areas that it can help you with. You can perform and automate many business tasks with Microsoft Dynamics CRM, including: Keep and use all your […]

Running your business requires instant access to information so you can make informed decisions and take immediate action. But how do you stay on top of the competition if you can’t see how business is performing. One of the best ways to constantly monitor your business is by creating business dashboards for key performance indicators […]

Commercial organisations have for a long time looked at ways to make offices and staff more efficient through automating processes and investing in technology. Not for Profit and Membership organisations are also looking to modernise processes and staff productivities levels to help reduce costs whilst still providing members and donors with excellent service. Every organisation […]