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Mario Puzo, an Italian-American author of the world’s bestseller book Godfather, introduced and acquired fame for his mastery in the crime fiction. He was born into an immigrant family in New York City and following military service in World War II, attended New York’s New School for Social Research and Columbia University. His first novel […]
IT assets and resources are the crux of any business. No business can function without any of the components. Thus it becomes very important to focus on their maintenance to ensure longevity and tangible results. There is more emphasis on providing convenience to the users for easy control and maneuverability. In an age of computers […]
The advent of globalization has led to the expansion of the organizations beyond geographical boundaries. The multicultural and multinational environment prevalent in an organization is seen in the diversity and cultural sensitiveness of its workforce. It’s a recognized fact that global business success is dependent on the ability of organizations to acquire and develop the […]
Knowledge Management can have a tremendous impact on the quality of the service operations in a contact center. With the right knowledge management technologies, customer service representatives have access to the required information at the right time, thereby enabling more knowledgeable, efficient, and effective customer service interactions. Knowledgeable agents are empowered to take care of […]
Fact 1 – Marketing qualified leads are baselines to measure marketing efficiency. The Marketing funnel is a measure of investment versus return and defines the stages and processes involved in this journey of translating effort to results. The Sales Funnel shows how large volumes of leads entering the system get narrowed down as time goes […]
