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COBRA or Consolidated Omnibus Budget Reconciliation Act became a law in 1986. Prior to COBRA, when employees left their companies, the employees as well as any family members that were covered, lost their health insurance right away. The health insurance provider is required by law to notify the employee of his rights to continue with […]

The 3 Mistakes Of My Life by Chetan Bhagat is the third in the series by the author. He is a leading Indian author with five titles to his credit. Being a contemporary Indian writer, Chetan Bhagat’s target audience is the younger generation who, in this techno savvy world prefer to keep their readings light. […]

ITIL Asset Management is a discipline for managing IT assets to ensure the meeting of current and future demands of the business. The assets that an organization invests in must accomplish their objectives, remain productive, be cost effective and offer adequate business value. As the infrastructure becomes progressively more complicated, it becomes important to execute […]

The purpose of an IT service help desk is to provide assistance to customers and to help them resolve their issues easily. Efficiency and accurate responses are priority features that determine the performance of the service help desk. A majority of times the help desk is unable to furnish the correct resolution and on time. […]

Customers are provided the convenience of making enquiries, posting their comments, suggestions or feedback through emails. Surveys and polls are provided for assessing the level of customer service experience. These reports are useful fodder for businesses to make modifications and adopt better alternatives for enhanced turnovers. Customers are also aware of the fact that their […]