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Many sales persons are unable to understand the instant ROI that might result from efficient after sales service. Most people are of the opinion that after the sales process is over and commissions spent, any more time dedicated to the client or customer is a waste. Many people think that the sales person is not […]

Have you ever witnessed an agitated customer after a service delay? It certainly leads to frustration when customer service representatives take more time than necessary to address a customer’s issue, and often results in the customer returning home unsatisfied with the service provider. In business, it is always essential to keep existing customers content and […]

Almost every industry has inculcated the practice of project management to overcome the difficulties of managing budgets, time and resources. Project management is defined as “the application of knowledge, skills, tools, and techniques applied to project activities in order to meet or exceed stakeholder needs and expectations from a project.” Projects can be affected adversely […]

Did you know that globally revenues of software as a service (SaaS) within the enterprise application software market was pegged at $9.2 billion in 2010, a whopping 15.7% jump from $7.9 billion in 2009? As per research firm Gartner, SaaS market is projected for stronger growth in 2011 with worldwide SaaS revenues totaling $10.7 billion, […]

Did you know that single repository solutions can offer multiple ALM solutions in a single offering which can include requirements, test, issues, risk, release and project management? The advantages of having a single repository Application lifecycle management solution are plenty especially if it is a 100% web-based solution that can provide global access without any […]