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Customer Service Solutions has traditionally been the function that remains first line of contact with the customer. In some industries, over 90% of all interactions happen via Customer Service. They are the front-line of the relationship and in most cases they retain command and control of how that interaction flows. There has been a huge […]
A slow and steady approach is required for sales and marketing purposes. The power to sustain customers’ loyalty is extremely important and bears enriching results. The bygone era of monopoly and aggression is no longer relevant in a competitive environment. Today customers are aware of their importance. They cannot be hoodwinked or forced to buy […]
The Indian sub-continent is never lagging behind to catch up with the new trends in science and technology, manufacturing, engineering, medical science, media, and many others. These apart, there is yet another trend that has got on to the country. Gradually, as people are getting more cyber savvy, online shopping in India is increasing. Previously, […]
The Argentine economy is expected to continue to grow strongly in 2011 driven by the same factors that yielded such favorable results in 2010. The economy rebounded sharply in 2010, growing by nine percent, from the relatively mild effects that the world economic crisis had on Argentina in 2009. There has also been a rebound […]
ITSM or Information Technology Service Management helps companies make processes more efficient and effective. ITSM extends into additional areas like processes and implementation to provide value added functionality. ITSM has evolved to facilitate and optimize assessment, planning, and implementation of ITIL best practices. ITSM Implementation Ideally, an ITSM Implementation includes Deciding on the existing IT […]
