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Most of the business services these days are managed through Information Technology leading to organizations investing in Information Technology to achieve customer satisfaction. IT Service Management (ITSM) is a methodology that provides better visibility to IT operations and functional services. This service oriented approach manages IT infrastructure to deliver the best service, and focuses on […]

Sales has become tough due to competition and the availability of choices. You can no longer embark upon a blatantly hard hitting sales promotion. The current generation consists of customers who evaluate all possible avenues and weigh the pros and cons before finalizing the product that they wish to purchase. In today’s environment, marketing and […]

With enterprises increasingly moving towards a global presence, the need of the hour is the availability of services and solutions that can assist companies in the smooth functioning of their global ventures in different countries. Every region and every country is different, and coping with all the different requirements can be quite a daunting task. […]

Organizations are waking to the fact that superior customer service is important to their business and if you deliver excellent customer experiences, customer will be satisfied, be loyal and increase their share with your organization.  According to a recent survey by Bain and company, “80% of companies believe they are doing an outstanding job in […]

Lead generation is a marketing activity that is fundamental for sales teams to close sales. If you have a product to sell, you obviously need a target market with prospective buyers. It then becomes necessary to promote your product. Effective planning and maintaining a consistent marketing effort are the two biggest challenges of promotion. Adopting […]