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The quality and efficiency of your service operations can be improved with the implementation of knowledge management in the contact center. Customers benefit from interactions with more knowledgeable agents, who are empowered to resolve issues with greater speed, accuracy and consistency. This implementation can help in reducing agent training costs, while job satisfaction increases as […]

With the emergence of new technologies and growth in the global market place, the role of the human resource manager is also changing and evolving. There is tremendous opportunity for a large contribution to the company’s success. These are a few best practices that can help a global HR manager to be a major contributor. […]

eDiscovery can be an expensive process and its costs will continue to rise due to the inevitable rise in electronically stored information. Traditionally, eDiscovery was considered to be a time consuming task as it involved identifying, collecting, processing, reviewing, analyzing and producing any information or data relevant to a particular case. Companies who hire consulting […]

The last decade has brought about a significant change for most high-level decision makers in businesses. This change has created a considerable amount of strain on their careers from several factors. The consequent increase in competition has led to moving operations offshore and has dramatically changed the landscape that executives must navigate through. One of […]

Handling all the aspects of a business is undoubtedly overwhelming. Outsourcing allows you manage your day-to-day business needs and helps with promoting your business and building your client base. An outsourcing relationship often translates into de-facto partnerships, and it is therefore critical to find the right vendor. In an international expansion, if you have decided […]