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Outsourcing had turned into a sort of a refuge solution for enterprises to save on production costs. However, even during this whole uprising there were quite a few conscientious enterprises who comprehended the wide-reaching social and political backlash of opting for the easy way via outsourcing. Instead, they decided to look within the country to […]

Handling employee issues is a responsibility that needs to be managed delicately with some empathy and an open perspective. Businesses that have implemented the open forum approach have gained more by involving their employees and paying attention to their suggestions and grievances. After all it is the workforce that keeps a business alive. A contented […]

Capturing and nurturing a customer’s interest is of prime importance because it is the impetus for whether a product is actually purchased or not. The sole intent of lead management is to build a relationship with each prospective customer in a way that their interest develops into an opportunity for sales. The goal, however, always […]

Email archiving solutions are rapidly gaining popularity amongst businesses that are reviewing various email archiving solutions to figure out the one that suits their need. A number of technical and business issues require to be inspected before finding the right solution. Two major factors that need to be evaluated are – the need of an […]

IT service management involves investigation and resolution of issues and problems that may have been reported via a geographically distributed user base. Typically there are different processes that enable IT service management (ITSM) and they follow complicated business rules that are founded on the basis of Service Level Agreements (SLA) and other technical guidelines. Therefore […]