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With new regulations in HIPAA affecting close to more than half of most health care providers’ processes and systems, the fact that these regulations have set deadlines and guidelines has not made compliance any easier for these health care providers. HIPAA has brought about quite a change in the way health care professionals manage and […]

Gartner, a leading research firm, has found that, “By converting segmentation criteria into business rules how leads are rated, or scored, providers see an immediate boost in lead volume and lead quality.” Gartner research director Richard Fouts is of the opinion that “segmentation helps vendors form communities around customers with common interests, which is critical […]

India is emerging as the hub for data center hosting for global organizations, just as call centers in India provide varied advantages in comparison to services provided by other countries. India was one of the first nations to step into the call center outsourcing industry, and it has become the major hub for outsourcing cost-effective […]

Tax planning is a year-round event if you want to minimize your business’s tax bill. Compared to local markets, doing business internationally presents some unique challenges. In a company international expansion, you need the help of a professional whether it’s surviving an audit, capitalizing on business deductions, or finding tax-friendly ways to run your business, […]

Customer service is a key part of the customer experience, however it is the culmination of everything the customer comes into contact with at your organization. According to a study by Bain and company, 80% of organizations think they have done a great job of providing good experiences for their customers. The problem is that only […]